My printer is HP Officejet Pro 8600 Premium, product #CN577A, Windows 7, Office 2007

The printer is only a little more than 2 months old.  Everything works perfectly except printing envelopes with Office 2007 on Windows 7 64 bit.  I just tried to use it and the first time envelope stuck.  Then I find I need to print with the side flap to the top or the printer is not picking up the envelope even though Office 2007 contains provisions to make or face down.  If the envelope is always printed on the side of Rabat and nothing that change in Office 2007 or on the printer made a bit of difference.  It seems that it should be in warranty, but HP says that it is not even though it is less than 2 months old.

THANKS A LOT FOR YOUR EFFORT TO HELP!  I was really surprised because I accidentally disconnected from the Chat Session with Wilma.  I'm sorry to say that your link: Hhttp://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=4322914&prodTypeId=18972&objectID=c02890475

fails and seems to be incorrect in my eyes.  I have a problem of a #10 business envelope printing.  The printer sets the envelope in the center of the ONLY paper tray.  If I followed the exact directions on desktop, Options printing envelopes & labels, it always prints on the side of Rabat.

By trial and error, I discovered that I can print ignoring directions.  Envelope is placed flap down, with him to the right side, no radio button do check in radio in a clockwise direction, for the flap to the top button is clicked and that the photo shows the configuration which is 3rd from the right office printing mode. It shows that I'm feeding the wrapped on the left side of the paper, with the flap to the top tray, that I can't do with a #10 envelope.  I know I've probably lost go back you there and it is ridiculous to go through such a convoluted process.  Something is obviously wrong with Office, me, the printer, or?.  Otherwise, the printer is perfect!   THANKS AGAIN AND IF YOU HAVE ANY HELP LET ME KNOW. ??  Deno

Tags: HP Printers

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