HP Officejet Pro 8600 Premium: Tray Lock worked until the upgrade of Windows 10

Since a year now, I have 1 locked drawer for our book of receipt only, easier than all the other printing set to automatically select the default tray to tray 2 (Tray 1 is locked and all)! But I tried the upgrade of Windows 10, that was an epic fail and my cpomputer was sent to the doctor for the day. When I came back I had to basically start over with a new computer. I have everything back to be better than before, but THIS problem! Receipts in Tray 1 and my payment software its configured for Tray 1 specifically for receipts. All other default things that select and always tray 2. I can't anything out of tray 1. HOWEVER, my boss's computer is on a network with it and when it prints a receipt from his computer he properly dispences Tray 1. Yet.

Help! PLEASE, I BEG YOU!

Lacey!

Hi @L2thaJ,

Welcome to the Forums of HP Support!

I understand that you are unable to print correctly on tray 1 on your HP Officejet Pro 8600 Premium e-all-in-one printer. I will definitely do my best to help you.

Is the other computer Windows 10 institutions, who works for printing on tray 1?

It looks like Windows 10 and the software you are using does not work with the printer driver, what might happen.

You are able to print to Tray 1, when printing from MS Word or Notepad?

Please ensure that you use the latest printer driver for your printer.

Download and run The printer Installation Wizard. The HP printer installation wizard detects automatically the best print available for your HP printer driver. It is only available for Windows 7, 8 and 10.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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