NAC agent detects Vista as Windows XP MCE

Similar Questions

• NAC Agent recognizes bad OS

  I have a laptop windows 7 where the NAC agent think it's windows XP. It fails the NAC checks because he wants to ServicePack 3 must be installed. Has anyone already this issue or know where the NAC agent provides for what operating system it is?

  Just getting worse, I reinstall windows 7 but I was wondering if anyone could provide any idea for me?

  Johnathan,

  We have encountered this problem before. Check the properties for the executables of the NAC Agent and make sure that compatibility mode is not set to Windows XP.

  Doug

• How to make XP MCE 2002 to Vista to Windows 7?

  I want to upgrade to Windows 7 but have MCE and won't make a clean start, so wanted to migrate to Vista, but just found out that I have XP Media Center Edition 2002. Other discussions at the forum say MCE 2005 should have been downloaded with SP2, and yet I'm under SP3 and don't have no improvements.

  HelloDMackB,

  Installation of Service Pack 2 does not to level the Media Center edition on your computer. There is no way to upgrade from Windows XP Media Center 2002 to Windows Vista.

  I suggest that you buy a copy of Windows 7 retail and do a clean install, as the upgrade through Windows Vista is a difficult process and no upgrade available from Media Center 2002 to Vista. You can also check out the links that will give you below updated information at course level of Windows XP:

  http://Windows.Microsoft.com/en-us/Windows-Vista/upgrading-from-Windows-XP-to-Windows-Vista

  http://Windows.Microsoft.com/en-us/Windows7/help/upgrading-from-Windows-Vista-to-Windows-7

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Windows Update Agent fails to detect the updates (Windows Server WSUS with SCCM)

  Howdy

  We recently integreated WSUS in SCCM 2012, which means WSUS updates are now provided through the software Center instead of through the Windows Update client. This does not work as expected.

  However, we are using Kaspersky Endpoint Security, which has a function of software vulnerability report that we want to use. This could inform us of all the machines that do not have all their updates installed. It is a simpler than using SCCM reports interface. When searching for vulnerabilities, Kaspersky Network agent uses the Windows Update Agent service to find updates in WSUS. This function does not work on our customers, where it can detect a single Windows Update. I have a transcript example from the WindowsUpdate.log file below:

  ========================================================================================
  2016-05-25 16:10:37:917 884 7ac Agent *.
  2016-05-25 16:10:37:917 884 7ac Agent * START * Agent: finding updates [CallerId = Kaspersky Network Agent] of
  2016-05-25 16:10:37:917 884 7ac Agent *.
  2016-05-25 16:10:37:917 884 7ac Agent * Include potentially this cancels the updates
  2016-05-25 16:10:37:917 884 7ac Agent * Online = Yes; Ignore download priority = No
  2016-05-25 16:10:37:917 884 7ac Agent * criteria = "IsInstalled = 0 AND IsHidden = 0 OR IsInstalled = 1".
  2016-05-25 16:10:37:917 884 7ac Agent * ServiceID = {00000000-0000-0000-0000-000000000000} third party service
  2016-05-25 16:10:37:917 884 7ac Agent * scope of search = {Machine}
  2016-05-25 16:10:37:918 3988 d5c COMAPI<-- submitted="" --="" comapi:="" search="" [clientid="Kaspersky" network="">
  2016-05-25 16:10:38:826 884 7ac PT +++ PT: Synchronizing server updates +++
  2016-05-25 16:10:38:826 884 7ac PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, server URL = http://OURSCCMSERVER:8530/ClientWebService/client.asmx
  2016-05-25 16:10:57:878 884 7ac PT +++ PT: synchronizing extended update info +++
  2016-05-25 16:10:57:878 884 7ac PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, server URL = http://OURSCCMSERVER:8530/ClientWebService/client.asmx
  2016-05-25 16:10:57:986 884 7ac Agent * updated added {80FEF50B-F349-4BDC-B781-FF8CD6D913F6}.201 in search result
  2016-05-25 16:10:57:986 884 7ac Agent * updates found 1 to 123 categories in the search. evaluated Appl. rules of 1372 out of 2495 deployed entities
  2016-05-25 16:10:57:988 884 7ac Agent *.
  2016-05-25 16:10:57:988 884 7ac Agent * END * Agent: finding updates [CallerId = Kaspersky Network Agent] of
  2016-05-25 16:10:57:988 884 7ac Agent *.
  2016-05-25 16:10:57:990 b 3988 6-0 COMAPI > COMAPI - RECOVERY -: search [ClientId = Kaspersky Network Agent]
  2016-05-25 16:10:57:991 3988 COMAPI 6 b 0 - updates found = 1
  2016-05-25 16:10:57:991 b 3988 6-0 COMAPI-
  2016-05-25 16:10:57:991 b 3988 6-0 COMAPI - END--COMAPI: search [ClientId = Kaspersky Network Agent]
  2016-05-25 16:10:57:991 b 3988 6-0 COMAPI-
  ========================================================================================

  As you can see on this update of the transcript were found only 1. This was taken from a test machine that has been built recently and had lost a large part of the updates.

  We also have in our devices infrastructure traditional WSUS running on a different server (not SCCM), which are reports in fine and properly, Kaspersky detects missing updates.

  We determined with Kaspersky that the problem lies in the Windows Update agent and not their software. Can anyone tell if the question is because we use SCCM for updates (and therefore Windows Update agent is not working properly) or that there is another issue that can be resolved?

  Russell

  It is a forum for specific consumers.

  You will find support for WSUS in this forum: http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=winserverwsus

• installation problem: I have windows 7, but the installation program detects vista

  I bought lightroom 6. I have run the install, but when it comes to verification of my computer, it detects vista. I have windows 7. I can't go further and install my product.

  Can someone help me solve this problem?

  Hello

  a quick search brought up this thread with the same problem: try to install lightroom 6 on windows 7 get interface requirement not met windows vista not supported

  Best regards
  Maurice

• Vista &gt; iTunes Windows 7 and migration

  Hello, first time poster.  I had an older iPad where I got my music on a laptop running Vista.  More recently, I got a new iPad 2 air.  I still had my music on the laptop for a while.  However, in the last two months, this capability was broken.  The version of iTunes on the laptop is 12.1.27.  I can use this version of iTunes to manage the music on the laptop of course, but when I plug the new iPad 2 Air it says "the iPad is unusable because it requires a newer version of iTunes.  «On itunes and download»  I'll download it and the link specifically says that I get iTunes 12.3.3 for Windows XP and Vista.  So it should be good.  However, when I install it says "iTunes requires that your computer is running Windows 7 or newer.

  I also don't seem to be able to migrate this iTunes on my Windows 7 (12.3.2.35) desktop configuration.  On the Windows 7 Desktop, I certainly can't change the song information and perform basic tasks.  Also, I can't seem to even add music to iPad 2 air, but I don't know because I can't sort the music for iPad on the iTunes for Windows 7.  The iTunes on my desktop Windows 7 also has other music files detected, it lacks most of the music on my laptop.  Of course, I don't want to spend weeks to make some kind of manual cross-checking one by one all of the databases involved and trying to get my computer to look just like the laptop.  There must be some kind of clever way to migrate here.  In particular why iTunes 12.3.3 for Windows XP and Vista would give such a message of error?  I am on iOS 9.3.1.  Thanks in advance.

  Update from Apple system is broken in that it offers 12.3.3 as valid version on Windows XP and Vista.  Support for Windows Vista (and XP) was abandoned when Apple iTunes 12.2 released last year.  The latest (and certainly last) version in support of Vista is 12.1.3.6 - this is an out-of-sequence of September 2015 version that adds support for iOS devices 9, but has no music to Apple and other features added in iTunes, 12.2 and 12.3.  Links for installers:

  • iTunes for Windows XP SP3 and Vista 32-bit 12.1.3.6: iTunesSetup.exe
  • iTunes for Windows Vista 64-bit 12.1.3.6: iTunes6464Setup.exe
  • iTunes 12.1.3.6 for Windows Vista, 64-bit "for older video cards': iTunes64Setup.exe

  The last of them is actually (as well as all editions of '64-bit' iTunes before 12.1.2) 32-bit application with a 64-bit Installer - this should be used if you get a warning message about the incompatibility of the video card and can also send questions with bad audio playback, integration with 3rd party software and the overall stability of iTunes.  However, f you only need to migrate the library from Vista to Windows 7, you do not need to update the software on the laptop.

  To transfer your library of the Vista desktop from Win7 laptop, you must copy the complete library from the first to the last.  To do this with iTunes does not not on a system.  If you follow default iTunes, source on the laptop folder is C:\Users\username\My Music\iTunes - according to the size, you can copy it to a network using a USB key, or a disc hard external., this folder and all its contents should be copied in C:\Users\username\My Music\iTunes on the desktop (you can also access it as C:\Users\username\Music\iTunes).  If you have not added new media to the desktop, you can simply replace all content existing there.  Then launch iTunes on the desktop and you should find your entire library restored for you.  Because this method transfers the iTunes as well as your media database, it has the added benefit that your iDevices will see this as 'the same' library, so you will have no problems with the content being removed from the iDevice when you synchronize.

  Once everything is copied, and you have verified the results, and if you don't plan to use the laptop Vista with iTunes again, make sure that remove you your Apple ID on this machine.

  The following links provide more information:

  • How to move your iTunes library to a new computer - Apple Support - it's the 'official' documentation of the migration process
  • Make a library of portable split - steps that may be needed to bring the library on your laptop in the layout that makes it easy to migrate (applies only if you have media files outside of the standard folders iTunes Media or other changes made to the default functions of iTunes)
  • Backup your iTunes for Windows with SyncToy library - medium recommended for the copy of your library to/from an external drive with a tool. s more reliable that the standard copy of Windows works (particularly relevant if you have a large library).  The same method can be used to create and maintain a backup of your iTunes library - something you should do frequently.

• GE 14 megapixels is not detected on the Windows XP computer.

  Original title: why I can not install my GE 14 mp cameras on my computor, there is no need to register for it

  My son gave me a camera model of 14 Mpx ge #j1455 for my birthday, when I try to put my camera on my computer I couldn't do. When the list of the material came the ge was not there so now what I'm doing I thought that all manufacturers of cameras would be there so now I do

  Hello

  Thanks for posting in the Microsoft Community Forum. Rest assured that we would do our best to help you.

  Answer the following questions which would help us understand the issue:

  1. how exactly you connect the device to the computer?

  2 have you tried to connect the camera to a different USB port?

  3. have you tried to connect the camera on another computer?

  4. What list appears when you connect the device to the computer?

  5. What is the complete model number of the device you're using?

  Try these steps and check:

  Step 1:

  Hardware devices do not work or are not detected in Windows

  http://support.Microsoft.com/mats/hardware_device_problems/en-us

  Step 2:

  Follow the steps from the following link and check if the camera is detected.

  Download pictures from your digital camera

  http://Windows.Microsoft.com/en-us/Windows-XP/help/digitalphotography/download-pictures-from-digital-camera

  For more information:

  A digital camera is not recognized in Windows Vista or Windows XP

  http://support.Microsoft.com/kb/927836

  Hope this information helps. If you have any questions do not hesitate to answer, we would be happy to help.

• Upgrade Windows Vista to Windows 7 will reduce the performance of my PC?

  I look to upgrade my laptops Windows Vista Edition software Home Premium to Windows 7 Home Premium! My laptop can be slow sometimes and I was wondering, the upgrade to Windows 7 will make slower or it will just remain the same?

  Hello

  We cannot advise you as to which is better/more fast/slow more of your particular computer.

  But we suggest you follow these steps before moving on to Windows 7.

  Go to your computer / computer laptop manufacturer Web site and see if Windows 7 drivers are available for your make and model computer / laptop.

  If this is not available, Windows 7 will not properly work for you.

  Run the "Windows 7 Upgrade Advisor.

  http://www.Microsoft.com/en-US/Download/details.aspx?ID=20

  Check if your specifications are compatible for Windows 7:

  "Windows 7 system requirements"

  http://Windows.Microsoft.com/en-us/Windows7/products/system-requirements

  "Windows 7 Compatibility Center" for software and hardware:

  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  Windows 7 upgrade paths:

  http://TechNet.Microsoft.com/en-us/library/dd772579 (v = ws.10) .aspx

  «Installation and reinstallation of Windows 7»

  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7

  ______________________________________

  And how to improve the performance of Vista:

  See if this helps you:

  Search for malware, if necessary using the safe mode with networking.

  http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista

  Windows Vista

  Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 key repeatedly until you are presented with the Boot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

  Once in Safe Mode with network, download and run RKill.

  RKill does NOT remove the malware; It stops the Malware process that gives you a chance to remove it with your security programs.

  http://www.bleepingcomputer.com/download/rkill/

  Then, download, install, update and scan your system with the free version of Malwarebytes AntiMalware in Mode safe mode with networking:

  http://www.Malwarebytes.org/products/malwarebytes_free

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  You can clean your hard drive using these two methods.

  "Delete files using Disk Cleanup"

  http://Windows.Microsoft.com/en-us/Windows-Vista/delete-files-using-disk-cleanup

  Using the free CCleaner program:

  http://www.Piriform.com/CCleaner

  In NO case use the registry cleaning Option in CCleaner

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  Update drivers:

  Access the site on your computer or equipment manufacturing > Driver and Software Support Section > search your computer or hardware model number > then your operating system > locate the correct drivers > download and install.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  "Optimize Windows for better performance.

  http://Windows.Microsoft.com/en-us/Windows/optimize-Windows-better-performance#optimize-Windows-better-performance=Windows-Vista

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  It would be a good idea to run the System File Checker tool if you have corrupted files

  "How to use the System File Checker tool to fix the files on system missing or corrupted on Windows Vista or Windows 7"

  http://support.Microsoft.com/kb/929833

  Use the (SFC.exe) System File Checker tool to determine which file is causing the problem and then replace the file. To do this, follow these steps:

  1. Open an elevated command prompt. To do this, click Start, click principally made programs, Accessories, right-click guest, and then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click allow.
  2. Type the following command and press ENTER:
     sfc/scannow

     The sfc/scannow command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.

  If SFC detects serious flaws, you may need to perform a repair upgrade Installation or relocation complete if you don't have a Vista DVD from Microsoft.

  If you can borrow a DVD of Vista from Microsoft you save doing a reinstall full:

  "How to perform a repair for Vista Installation"

  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  See you soon.

• Microsoft Safety Scanner detects Vista Security 2012?

  Looking for advice please... My nan recently had Vista Security 2012 on his cell phone, which has been deleted... But its made me paranoid.

  I have Microsoft Security Essentials on mine, all of this to this day and I do 3/4 analyses fast and 1 full scan weekly. I downloaded Microsoft Safety Scanner yesterday but wonder if that would detect Vista Security 2012.

  Microsoft safety scanner uses the same definitions as Microsoft Security Essentials. You get a lot to run both. If you want a second opinion, use something like the free MalwareBytes anti-malware or SUPERAntiSpyware

  http://www.Malwarebytes.org/products/malwarebytes_free

  http://www.SUPERAntiSpyware.com/

  For the really paranoid, you can run a scan offline without booting Windows. It must defeat malware that hides itself using a rootkit.

  http://connect.Microsoft.com/systemsweeper

• Cisco's NAC agent does not

  Hey guys! My school uses the Cisco NAC Agent for security on our network, but it gives me problems at the moment. My Windows is fully updated, a mandatory requirement. However, I have done some Windows updates automatically for a while now, and I spent the last few hours manually, download, installation, System Restore to a date in the past and then redownloading, etc..

  I'm in my third year on that campus, and I always had minor problems, which none has caused me a problem until now. I'm not sure what the underlying problem is, and I don't know if this is a common problem for this stage, but I was hoping that I could receive aid better here that guys in the student technology services desk. I am working from my laptop on campus wireless, but this isn't helping me get my Office Online

  I have attached the newspaper report of Cisco of the packer.

  Hello

  We can see the agent to tell you:

  "Your computer is missing one or more critical updates. Run Windows Update and check that you have all critical patches installed. »

  And it's true that Agent to do some checks which is a failure.

  Now these controls check some registry keys related to Internet Explorer and a few other internal items.

  Unfortunately, it is that your network administrator which should help you to solve this problem, because the application of the NAC Manager will have a detailed report of what exactly a failure in your machine and then the requirements are changed to allow you to access or your machine must comply with the requirements.

  HTH,
  Tiago

  --

  If this helps you or answers to your question if it you please mark it as 'responded' or write it down, if other users can easily find it.

• Connection disabled for the Nac Agent

  Hello

  After installing the NAC Agent on Windows XP.

  The login window does not appear.

  Please see the attached support cisco report.

  Please suggest to overcome this problem.

  Thank you

  Abuzar

  Well, the default gw is an L3 device you have on your network, and if there is a firewall you will need to open the communication to these ports.

  What is the configuration of VLANS on the switch where the client is connected?

  Do you have an organizational chart?

  See you soon,.

  Tiago

• NAC agent don't popup configure what ORGANIZATIONAL unit in Active Directory

  Hi expert,

  I need help problem on NAC L2OOB-VG, the NAC server and client version 4.7.2. My problem is:

  -Before I use NAC ADSSO with Windows Server 2003 Active Directory and everything work fine. Untrust popup of the NAC agent connection users, authenticate users and users of action switch for trust to Vlan.

  -Now my DC have a problem so I upgrate this DC to Windows Server 2008 SP2 and configure the OU, Active Directory, I create OUS and move users to OR for simple management, after that I configured ktpass and service ADSSO in the NAC has start.

  So now my problem is:

  -Agent NAC users connection not popup and does not authenticate users.

  -When I move this users in UO to the domain users, popup will for the Attorney to the NAC and authenticate the user.

  How can I configure NAC in consultation with users in UO?

  Thank you for any assistance.

  Hello

  You have defined LDAP search servers to use with your SSO AD? All maps are you doing?

  Faisal

• The NAC Agent running application scan

  Ladies and gentlemen,

  My client is to be on ISE PoC. They want to test the functionality of Posture to run the application.

  I would like to ask: what is the NAC agent scan interval. If I want to use Agent NAC to scan the PC, an illegal demand, but initially, during the connection, the application is not running. After NAC agent notify that it respects the customer, user start this application. The question therefore, Agent NAC detectable by whom?

  Kindly share your experience about it. Thank you for your support.

  Kind regards

  Hiep

  Hiep,

  The feature you requested is passive revaluation and is made on intervals configured by the administrator.

  www.cisco.com/en/US/docs/security/ise/1.0/user_guide/ise10_pos_pol.html#...

  Thank you

  Tarik Admani
  * Please note the useful messages *.

• NAC agent and configuration of NHPS with ISE 1.1.1

  I try to get all the workstations (OSX and Windows) install the begging native NAC Agent and Assistant during the on-board process.

  I currently use portal default comments to EHT.

  The environment has been implemented using a design of dual SSID.

  For the moment, devices can plug the SSID of provisioning and get the CWA. Recording device works, the portal is running the installer of NHPS that correctly implements the network card.

  The problem is that the portal never tries to install the NAC Agent.

  Has a political client provisioning policies for wired and wireless as well as BONES. Each strategy includes a PSN and Agent NAC configuration. It seems that portal comments only checks the configuration of PSN and not the NAC Agent config.

  Any ideas?

  Just if I understand correctly, you are using both a client provisioning portal and a native Portal begging provisoning related policies separate authz.

  With that road you check to see if the customer is consistent in the political portal provisioning client.

  Let me know if you have following configured (windows OS in the example), this implies that endpoint is statically assigned to RegisteredDevices after native pursueth provisioning.

  Rule 0 (Group of endpoint = RegisteredDevice) AND (AD:Domain user and authentication method: x 509 and posturestatus: COMPATIBLE) = access allowed

  Rule 1 (Group of endpoint = RegisteredDevice) AND (AD:domain user authentication method: x 509 [If you have deployed the certs to the State native supp] AND workstation NOT EQUAL: COMPLIANT) client provisioning RESULT portal.

  Rule 2 (endpoint = Workstation group) AND RESULTS (AD:Domain user AND breed authentication using mschapv2) provisioning windows portal

  Hope that helps,

  Tarik Admani
  * Please note the useful messages *.

• Application Basics - name: Firefox Version: 31,0 User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; RV:31.0) Gecko/20100101 Firefox/31.0 Crash R

  The application databases

  Name: Firefox
  Version: 31.0
  User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; RV:31.0) Gecko/20100101 Firefox/31.0

  Reports of incidents for the last 3 days

  All Crash reports

  Extensions

  Name: ArcadeParlor
  Version: 1.0
  Enabled: false
  ID: {F32E7E42-9AFA-47CA-A0C4-D07EE651D404}

  Name: McAfee Security Scan more
  Version: 1.0
  Enabled: false
  ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

  Name: McAfee SiteAdvisor
  Version: 3.7.1
  Enabled: false
  ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

  Name: Microsoft .NET Framework Assistant
  Version: 0.0.0
  Enabled: false
  ID: {20a82645-c095-46ed-80e3-08825760534b}

  Name: Unfriend Checker
  Version: 1.0
  Enabled: false
  ID: [email protected]

  Graphics

  Description of the adapter: Intel (r) G33/G31 Express Chipset Family
  Drivers: igdumd64
  RAM card: unknown
  Device ID: 0x29c2
  DirectWrite Enabled: false (7.0.6002.23200)
  Driver date: 26/02/2009
  Driver version: 7.15.10.1666
  GPU #2 Active: false
  GPU accelerated Windows: 0/1 Basic
  Vendor ID: 0 x 8086
  WebGL Renderer: Google Inc. - ANGLE (Intel (r) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0)
  windowLayerManagerRemote: false
  AzureCanvasBackend: skiing
  AzureContentBackend: Cairo
  AzureFallbackCanvasBackend: Cairo
  AzureSkiaAccelerated: 0

  Important change preferences

  Browser.cache.frecency_experiment: 4
  browser.places.smartBookmarksVersion: 7
  browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  Browser.Startup.homepage_override.buildid: 20140716183446
  Browser.Startup.homepage_override.mstone: 31.0
  extensions.lastAppVersion: 31.0
  network.cookie.prefsMigrated: true
  places. History.expiration.transient_current_max_pages: 104858
  plugin.disable_full_page_plugin_for_types: application/pdf
  privacy.sanitize.migrateFx3Prefs: true

  JavaScript

  Incremental GC: true

  Accessibility

  Enabled: false
  Prevent accessibility: 0

  Versions of the library

  NSPR
  The expected minimum version: 4.10.6
  Version: 4.10.6

  NSS
  The expected minimum version: 3.16.2 based ECC
  Version: 3.16.2 based ECC

  NSSSMIME
  The expected minimum version: 3.16.2 based ECC
  Version: 3.16.2 based ECC

  NSSSSL
  The expected minimum version: 3.16.2 based ECC
  Version: 3.16.2 based ECC

  NSSUTIL
  The expected minimum version: 3.16.2
  Version: 3.16.2

  Experimental features

  We are sorry to hear that Firefox crashes. To better help you, please follow the steps below to provide us with crash IDs to help us learn more about your accident.

  1. Enter Subject: hangs in the Firefox address bar and press ENTER. A list of submitted Crash reports will appear, similar to the one shown below.
  2. Copy the 5 most recent report ID begins with bp - and then back to your forum question but that stick in the box of "Post a response. (Please do not take a screenshot of your plant, just copy and paste the ID image below is just an example of what your Firefox screen should look like)

  

  Thank you very much for your help!

  More information and additional troubleshooting steps are in the article Firefox plant - troubleshoot and prevent assistance fixing crashes .

  ________________________________________________________________________________

  Start Firefox in Safe Mode to fix the problem and to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).

  • https://support.Mozilla.org/en-us/KB/troubleshoot-Firefox-issues-using-safe-mode
  • https://support.Mozilla.org/KB/safe+mode
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes