!!!! NEED HELP URGENT! Cannot / uninstall ArcGIS Desktop: "error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personal or package.

I use a 2005 Dell Precision 670 with OS Microsoft XP Professional x 64 Edition Version 2003, Service Pack 2.

I tried to update my version of ESRI ArcGIS Desktop v9.3 to v9.2, but in the process of uninstalling v9.2 there error/corruption (although at the time, I don't remember getting the error messages).

Symptoms were: program icon not slot "start > programs" or less "C; "" / Program Files "C:/Program Files (x 86) or ' but the icon still appeared in the list of installed programs in"Add or remove programs ".

Suggestions to be by ESRI:

-Re-registration of the service Windows Installer - Ran fine, but the error still there.

-File system - fine Ran but error checker always run here.

-Downloaded Windows Installer cleanup - NO error found.

-Downloaded CCleaner - NO error found.

-Manually deleted the program, manually remove the following program files: C:\program files\arcgis; C:\Program Files\Fichiers files\esri. C:\Documents and setting\%user name%\application data\ESRI

-Manually remove ESRI records in the registry: I did it by start > run REGEDIT [press ENTER], then navigate hkey_local_mahine/software and sailed to hkey_current_user/software.

-Tried to repair the program from the installation disc, but it always seems to grind to a hault about 50-75% through the configuration of the repair procedure.

-Tried to uninstall the program with the vision more recent ArcGIS Desktop but I still get the ERROR 1721.

I was once in contact with the package vendor (ESRI) UK support team and they sent this problem at their headquarters in the States.

I'm really at a lost as to how this can be fixed, because this program is what I use for my career! Help, please!

This may be a day late and a dollar short, but there is a question we've seen recently with ArcGIS facilities.  There is a registry change to ArcGIS that limits the size of the regestry and NOTHING prevents installation once this limit is reached.

Do the following reg key change:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\RegistrySizeLimit

Update the value ffffffff

Restart the computer.

Here is some info on this registry key: http://support.microsoft.com/kb/124594

Tags: Windows

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