Need to complete the restore of the system because of the lockout of spyware, no software installation came w/computer

I've been locked out of my computer spyware which registration a password on my home screen. My only recourse is to use the installer provided with computers said, but since I bought mine at a Staples, none came with it.

I was told that by submitting a product ID (after that already try all the numbers at the bottom of my laptop, including the one pointed out by the local Technical Support to the electronic store), I could get a free copy of Windows Vista.

Could someone from Microsoft to please contact me so I can get this resolved thank you very much.

I'm sorry, but someone gave you bad information.  Since Windows Vista is preinstalled on your computer, the computer manufacturer is responsible to support.  Microsoft is unable to send you a free version.  Contact your computer manufacturer and ask them to send a disk of Windows Vista installation for your computer model.

However, one of these options can fix your computer without having to reinstall Windows:

  • Start the computer in safe mode and use system restore to return to a time before the spy software has been installed.
  • Do a web search for "delete xxxx", where "xxxx" is the name of the spyware program.  That should bring up several sites that describe how to remove the infection.

Boulder computer Maven
Most Microsoft Valuable Professional

Tags: Windows

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