Network printer installs and shows also ready to print but does not print.

I tried these last days get my network printer after getting a new laptop from work. I have the printer connected to my desktop running vista 32 home, my laptop running windows 7 Home premium 64-bit. I can detect the printer when you add a network printer, very well, I installed without error, the printer indicates as being ready to print.

When I try to print a test page, I get an error saying that the test page does not print, and returns me to the resolution of the problems... that found no problems. I'm able to share files between two thin computers and the printer works fine from the office and by other computers on the network.

I tried to uninstall the printer and reinstalled, I've updated the drivers of HP, restart both computers. I have read other forums that suggest you add as a local printer, however, I put the name of exact port showed when detected as a network printer, and it does not find anything.

I am really struggling to find a solution and I really need to be able to print from my laptop, so any help would be much appreciated.

Thank you

Fran x

Hello

As you say that you are not able to print the Test Page, it seems that the printer is not connecting to laptop with Windows 7. You may need to reinstall the printer and try to add ports manually during the installation.

Also, follow the link given below to solve printer network problems.

Share a printer

http://Windows.Microsoft.com/en-us/Windows7/share-a-printer

Network printer problems

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-printer-problems

It is an article of Windows Vista, you can always try the suggested steps and check if that helps.

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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