New blackBerry Smartphones SIM card does not let me sign

Hi, I have a new SIM card after having lost a previous phone. I put it in another handset, one that I've used a few years ago. I am trying to open a session and put in my Blackberry user ID and my password, but it says it's a mistake. Then I went online and tried and I sign in no problem. Then, I changed my password and tried again but no luck! Can you help me? Thank you

Jenny7733 wrote:
Hi, I have a new SIM card after having lost a previous phone. I put it in another handset, one that I've used a few years ago. I am trying to open a session and put in my Blackberry user ID and my password, but it says it's a mistake. Then I went online and tried and I sign in no problem. Then, I changed my password and tried again but no luck! Can you help me? Thank you

Hi @Jenny7733! Welcome to the community of BlackBerry Support Forums!

You will need to perform an erasure of security on the device first before you can connect with a new BlackBerry ID credentials Please see: How to delete all data and applications from the smart phone BlackBerry with the optio security wipe...

Don't forget to make a backup because it will erase all your data. Good luck!

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones SD card does not click in when inserting

    Hi, I just bought a san disk 16 GB micro-sd scard. I tried threading, (with the face of metal rods until you look at the screen). He slips but doesn't click in place, instead it comes out back unless I close the lid. It's not set up no matter what message detetecting say it's anything either. What is going on?

    Intrigued-

    I'm puzzled. You have posted in 9700 model section and does not state, that you had a 9000, then it was quite obvious that you have a 9700.

    But since you now that you have a 9000 "BOLD", the SIM card is insertedwith a press hard in the unit. Yes, you might think that you're going to push too hard.

    9000 SIM card is inserted in the side of the unit, and you don't have to press hard, Gold contacts facing the front.

    operating instructions shown here:

    http://www.blackberrytune.com/how-to-insert-media-card-into-BlackBerry/

    9700 Media card is inserted in the back of the unit, above the stack, the Gold contacts down, away from you, the contacts towards the screen, indications are here:

    http://www.blackberrytune.com/how-to-insert-media-card-into-BlackBerry/

    Good luck.

  • Peripheral blackBerry Smartphones phone number does not appear on Blackberry

    Even if the option is set to Yes, display the phone number, it displays the device as unknown. Devices are on a BES.  Does anyone have ideas on this?

    Thank you

    If you go to Options | Advanced options | SIM card, does show the phone number?

    Also in this screen, if you click on the menu button go in edit SIM phone number and the phone number of the device type. If the number is not always appear try to reset the device by removing the battery for a minute and replace it.

  • BlackBerry smartphones SIM card not valid

    I have a storm 9530 on VZW, latest official OS. A bit ago I got an error SIM card at random, and now I see 'No. valid SIM Card' in the advanced options. I tried to remove/replace, without change. I know that in the United States the card is not actually "used", but I would still like to know why her broke.

    Any ideas?

    I read on one of the post here on the screen click does not not in some places.  The "do it yourself difficulty" was to loosen the screws of the "two" #5 located couple at the back under the door (a have a red sticker with a white stripe on her) 1/4 turn or so.» I tried this and in the process he loosened the small metal plate that keeps the SIM CARD in place too. So I had all of a sudden the error SIM CARD also. I tighten the screws of couple next to the SIM CARD, a 1/8 turn and she was reading the SIM CARD again... If your feeling brave, you can try turning the screw JUST a little... 1/8 turn perhaps and see if it locked it some.

    If not feeling brave bring it to phone tech and request them also try this... If it works, it's better then to replace the phone and go through reinstalling all your contacts apps. and just plain ol ' hassle of waiting on a new phone. I used a glass with little eye Flathead screwdriver that fit just right if you do not have the driver of torture of good size...

    P.S by loosening the screws not fixed my problem by clicking on... I just can I have loosened them too and I went only to 1/4 turn... Decline of the Sim Card facing downwards by a 1/8... fixed .all works fine now

  • BlackBerry Smartphones Media Manager does not detect the 16 GB Media Card

    I just bought a microSD 16 GB for my Blackberry "BOLD" and the phone itself is concerned, it works very well. I am able to navigate the map using my phone and he wrote that a multimedia card is present.

    The problem I have is with the Desktop Manager of "Media Manager". I want to be able to transfer/encode music and videos on my new media card, but it does not appear in the list. I tried upgrading to the latest version (4.7) and still nothing. The only thing that appears in the "My devices" list is the built-in 1 GB memory of the device.

    I called Rogers for technical support, but they do not support the Media Manager.

    Any help would be greatly appreciated.

    Thank you!

    Brendan

    Please read the link

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB11883&sliceId=1&docTy...

  • BlackBerry Smartphones Media Manager does not recognize the Media card

    Installed the media 2G card.  Card is able to format and presents itself as 1.8 GB.  With mass storage, office software (Roxio media manager) does not show - memory card from the device.  In mass storage mode (which, according to the manual means the acts of the device as a USB storage device), PC sees the device, but does not not the files copied to it.  Has spent about 2 hours with the technical support of Verizon... they are puzzled.

    I found a workaround for the music files on the card.  I removed from the Blackberry and installed in an SD adapter full-size and there in a USB key with a SD slot.  My computer has seen the media card (embedded in the USB device) and I flew over songs in the repertoire of music on the media card, put it back into my phone and viola... the music file was there!

  • BlackBerry Smartphones my Storm does not recognize the SD card

    Hi everyone, I just got the BB 9530 Tower in tampa, Florida, and now I have my home land. So my BB cannot recognize the SD card, even if I try to ROM and ROM, and I can read my SD of the card reader for PC. I had another SD card is used as a good of an another BB and connect on the phone 9530.My BB still does not recognize SD card with notify optional---> MEMORY "A MEDIA CARD IS NOT CURRENTLY INSERTED in the DEVICE. I activate all the card carrier, Mass storage Mode supports, enable Auto Mass... is running

    I don't know what I'm doing now, and I think my DD not damage

    Thanks for the support

    My PIN: 304C26D3

    IMEI: 359483.02.293455.3

    Cool!
    I'm glad that you fixed it.
    Please solve the thread so that others can find your answer faster.
    Thank you

    Bifocals

  • BlackBerry Smartphones my "BOLD" does not work from... Help, please

    Hello, I have a Blackberry 9000 "BOLD" device. last day, when I changed my SIM card & put the battery on the starting point, is not starting at all.

    When I put the battery, the red light is on during approximately 10 seconds (without flashing, right now) then after a few seconds the white screen comes with the loading circle... and then set turns off and the red lights again.

    Its like light - red > white screen > light > white screen >...

    I tried many times, but it does not solve. I removed the battery for hours more, also same result. I connect it to the pc with USB, but it does not and PC also does not find the device. BlackBerry Desktop Manager failed to connect with him. How to fix it... Please help me... I have a lot of data in it. In any case, I have to start for once...

    The red light still flashes? Do you see anything on the screen?

    Try to reload the software on the BlackBerry using the article below.

    KB10144 - how to force detect the BlackBerry smartphone using the Application Loader

    Thank you

  • BlackBerry Smartphones my PC does NOT recognize my Blackberry Curve 8330 at all!

    I'm at the end of the roll, trying to figure out this question. My Blackberry Curve 8330 just will be not recognized my Vista PC running at all.

    Here's what I know:

    -My phone was purchased new may 9. It's the Verizon service, so what matters.

    -My phone has a microSD inside memory card.

    -(Home and car chargers) USB charge cords work to charge my phone. I see the icon taken directly to the left of the battery and it stays there until I have unplug the unit.

    -I tried different USB cords to connect my phone to the PC and nothing works. When I plug in, the phone displays the icon card very briefly and then disappears. Nothing appears in the device for the USB slots Manager, either.

    -All USB slots are the same, even those at the back of the computer.

    -Other USB devices (iPod, for example) work very well.

    -Ce How - to guide: http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...

    I uninstalled Desktop Manager and installed the USB/Modem drivers (as it says). Those that I have used is worm. 4.7. still nothing. I restarted the computer and still nothing. This solved nothing. (Even used such 4.5 recommended in this thread, and it does not, either.)

    What exactly should I do to get my PC recognise the Blackberry? I can't do some of the things I want to do until this issue is resolved. Because the USB port works to load, then I think that it must be my computer, but where the conflict is and how to fix it, I don't know.

    Any help would be appreciated. Thank you!

    Believe it or not, this problem has been resolved by the simplest of ways - simple up to what I feel embarrassed!

    Know how they say when he's broke to book on I have and it works? Well I hate to be energetic on electronics, but I hit just the USB cable in the port of the BB curve. Then it started working like a charm.

    All that stress and all I had to do was show some muscle.

    After that it would not recognize the device in Windows as a mass storage device. This has been fixed by the backup of the memory card on the PC to save my pictures then insert into the BB and put in shape. At that time I also found instructions online to change the drive letter of the mass of the F: BB storage device a letter less used to resolve a conflict.

    My BB Curve is perfect now and all we needed was the strength to fix. Again, I can't wait to beat him and mistreating my electronics but sometimes it works!

    In conclusion, please don't make me feel too embarrassed lol.

  • BlackBerry Smartphones SIM card is full please delete some SMS

    I've been using BB for 4 years and in February, I bought BB9900. Since last week, I am facing some problems.

    1. whenever I get a message I get the message that the SIM card is remove full please some SMS

    2. my service provider is vodafone and EDGE is not posting I checked with them and they changed the SIM, but still it does not work.

    I would like to get some tips on the same.

    Concerning

    Rambeau

    1 ""SIM card is full please delete SMS messages "appears on the smart phone BlackBerry "

    2 otherwise EDGE, what is displayed?

  • BlackBerry Smartphones Media Card can not be read question - tried several 'solutions '.

    This morning I look a some photos on my BlackBerry Pearl 8130 (carrier Verizon) and all of a sudden, when trackballing on a thumbnail and trying to open the photo, it just sort of frozen. She would not open the photo.  After a few seconds, the best hypothesis, I would say that 30 or less, it says "Media Card can not be Read. I went to the Options > Media Card and checked all my settings.

    Map of media Support - > on

    Encryption mode - > no

    -> On mass storage support

    Enable Auto-> guest

    I put the MicroSD card in the card and my laptop and he could read all the files correctly. I put on my C: drive and formatted the card in the phone. The BB gave a successful message and again, could not be Read...  I put the card (with the files back on them) in another bead and it reads the card and thin files.

    This happened only once in the past and the infamous battery pull worked. I tried 10 + times now with my phone and still no luck. Whenever I left the battery longer and longer. I am sure that is not the card, and it is not stuck in mass storage Mode, since I've not directly connected the phone to the computer with the cable from the problem.

    It seemed if strange could be viewing of a file on the card and then all of a sudden stop grateful the card. All the copper in the card slot rods are straight and not bent. The card is a SanDisk 1 GB.

    Any help would be appreciated.

    I think you're right. I had two go wrong in mine, unrelated to the BB.

    Please let us know when you get another, and we can go over the options.

    Please solve this thread and open a new one when you get the card.

    Thank you

  • BlackBerry Smartphones windows 7 does not recognize the device

    I was connected my 8330 for a desktop XP for a long time.  The sw of the device is v4.5.0.175.  I recently got a new Lenovo T410 laptop, running Windows 7.  I downloaded the software (version 5.0.1) DM and checked my camera SW is updated, but the laptop is still not recognize that the device is connected (via USB).  I tried all ports USB on the laptop and also followed all the steps detailed in KB13146, with no luck.  I find nothing in any of the forums that refer to Windows 7.  Can anyone help solve this problem?

    Hi and welcome to the Forums!

    Here is the list of troubleshooting atricles... I hope that something will be useful:

    http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
    KB00019 PIN code not displayed in BlackBerry Desktop Redirector
    KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
    KB01451 How to enable Sync advanced logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

    In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

    My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. I can attest that DTM does not indeed a BB under Win7... mine is exactly so.

    I hope that something it is useful!

    See you soon!

  • BlackBerry Smartphones USSD code does not work on my BB 9650

    Hi all! All codes USSD (* # 566, * 123 # etc) does not work on my BB 9650. How to solve this problem? I use the grameenphone GSM network in Bangladesh.
    Anyone facing this problem?
    Please answer this... BB admins

    Well, I fixed it! This problem occurs mainly when I turn on data services. Otherwise, it works fine, after that I change the SIM card with another.
    As soon as I turn the "Data Services" on WE, USSD codes do not respond. A call is made by the BB device rather than request a response from the network.
    I don't know WHY. Better not ask you sort

  • In a 8530 verizon blackBerry Smartphones sim card?

    Hello

    Can I put a sim card in a verizon 8530?

    If so, how is this done?  Is the card placed on the piece of metal under the battery and put the battery on card_

    Thank you

    There is no location for SIM card on a 8530, it does not use a SIM card.

    The 8530 is a CDMA network device only = no need of SIM card.

  • BlackBerry Smartphones SIM CARD FULL

    Hello, recently received messages on my curve BB 9360 that my SIM card is full and to delete messages.

    Not a not a lot of text messages, send only about three a day. This message recently started my FIDO phone provider...

    I moved my SIM card contacts in my address book as suggested... I keep getting error messages. Can someone help please

    There is a setting on the device to save text messages on the device instead of the sim card.

    Here is an article that deals with this specific problem:

    http://www.BlackBerry.com/BTSC/KB13465

Maybe you are looking for

  • How can I remove the firefox 24 Java development Toolikt

    I don't want any Java SDK on my computer. How to remove it 24 of Firefox?

  • How to fix error Microsoft Sql Server 2008 replication?

    I got the below error message trying to configure the distribution on SSCM Server "Sql Server replication requires the actual name of the server to establish a connection to the server. Connections via a server alias, IP address, or any other alterna

  • update of security for sql server 2005 Service pack 5 kb/970892

    Remember - this is a public forum so never post private information such as numbers of mail or telephone! Ideas: I am unable to update the service pack 3 kb970892 security. for what I should do... reply me You have problems with programs Error messag

  • SP2

    Can someone help me try to get my hard drive reformatted to SP3. I used my original OS drive that was SP1 and now I want to upgrade to SP3 and it seems to be impossible. On the microsoft Update site that seems well to enable professionals or those wh

  • Won't export hotmail contacts

    I can combine, import, restore, but when I click on export, nothing happens and you ask before anything that I don't want to say anything.