New hard drive - I need to recharge the HP software and do not have the disks - ENVY 14-1002TX

My hard drive has failed.

I don't have the card that came with my laptop.

The significant difference between now and before is my sound buttons (volume up and down) do not work, and the quality of the sound is really bad.

I downloaded HP support assistant, but he was not able to help me. I searched the forum and I have not been able to find anything.

Help, please!

Hello

For your laptop, all downloads of software and driver available from HP are on the link below.

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063&LC=en&cc=us&DLC=en&sw_lang=&product=4207217#n222

Note: On the sound issue you mention, first download and install the Chipset driver below.

Chipset Driver - Windows 7.

One when you're done, restart the computer, and then download and install the IDT Audio driver from the following link.

IDT Audio Driver - Windows 7.

Kind regards

DP - K

Tags: Notebooks

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