New Logitech mouse will click, but don't move?

Hey,.

My mouse wheel broke, but the function of the buttons and moving still works, so I bought a new mouse (Logitech).

When I plugged the new mouse in the light came, I could scroll left and right click but don't move.

I already reinstalled the drivers but it won't work. Also when I tried troubleshooting the mouse he says ' your mouse works correctly with USB 3.0, USB 2.0-move. I did it but I still get the same error message

I really hope there is a solution soon because I can't play or use my PC correctly without a scroll wheel.

I hope to hear from the community as soon as POSSIBLE,

Stephen Darcy

Hello Stephen,

For a better understanding of the issue, I would need more information on your side.

1. How do troubleshoot you the mouse?

2. the problem occurs on a different computer?

3. What is the number of the model of the mouse?

This problem could occur due to these reasons.
1. missing updates.

2 conflict between third-party applications.

3. due to material damage.

Try the steps listed here and see if it helps.

Method 1:
I suggest you to download and install all Windows updates available including optional updates. Check if it helps.

Method 2:
If you have not tried hardware store running, I suggest you to run the same and check if it helps.

a. press the keys Windows + C on your keyboard to show the charms.

b. type Troubleshooting , and then click solving problems under settings.

c. now, type Hardware Troubleshooter in the search option.

d. click convenience hardware store to run the troubleshooter.

Method 3:
If the problem persists, I suggest to start the computer in safe mode and check if the problem occurs or not. If the problem does not occur in safe mode, configure the computer in a clean boot state, and check if that helps.

Step 1:
I suggest you to return the item and check if it helps.
Start settings for Windows (including safe mode)

Step 2:
If the issue happen not in Mode without failure, perform a clean boot and check. Setting the system in a clean boot state will help you determine if third-party applications or startup items are causing the problem.
How to perform a clean boot for a problem in Windows

Note: After the clean boot troubleshooting steps, see the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link provided to return the computer to a Normal startup mode.

If the problem persists, you can contact the Logitech Support for help on this issue.

http://www.Logitech.com/en-us/support/support-contactus

Hope this information helps. Answer the post with an up-to-date issue report to help you further.

Tags: Windows

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