New Pavilion g7-2220 will not load Windows to start-up

Hello

I just bought a new Pavilion g7-2220 and am just finishing the initial commissioning.  All registration modules and guests of live recording of MS are fine, but then the computer will not load Windows.  He explains in brief it is impossible to load Windows from the hard drive in a small dialogue window, then restarts and brings back me guests for the first time again.  It is supposed to be preloaded with Windows 8.

Any help would be appreciated.  Again, this computer is brand new.

Thank you.

Hey Shannon3363,

I'm very sorry to hear that you are having problems of this kind out of the box. The first option, I'd watch is an Exchange. If this is not a viable option, you can reset the operating system. This is a very simple process.

1. prior to turn on/off the laptop, press in and hold the escape key

2. press the power button as usual to start and hold down ESC until you see the Menu Start Up

3. on the Start Menu, press F11 to go in Recovery Manager

4. choose your keyboard

5. click on troubleshoot

6. click on reset your PC

7. select just delete my files

Leave about 30-45 minutes for the reset is complete. If you're still having problems with this load Windows normally, please let me know. Once again I aplogize for the inconvenience. Depending on where you have, there could be several reasons so that he can behave in this way. If you've got it to a brick and mortar store, technicians will provide implementation services and anything can happen during this period. I'll keep an eye out for your answer!

Tags: Notebooks

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