New to the cloud, seen many mistakes without response
Hi, I'm a new user in the cloud, and so far, the experience has been less than stellar. With the help of Adobe Application Manager (the most recent version, you mind), I downloaded all the programs I needed and they ran fine. My first mistake occurred when I tried to update to Photoshop and Illustrator, when I was told the update simply failed.
A more important problem is that whenever I turn on my computer for the night or it resets unexpectedly on me, all of my Adobe programs lose their paths and simply break. Going in Adobe files in my Local disk drive and start the programs it leads to this error, but for each program, not just Dreamweaver.
C:\Program Files (x 86) \Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe
Windows cannot access the specified device, path or file. You can not have the appropriate permissions to access the item.
Naturally, I contacted the Technical Support for more information and was faced with the worst support I never received. Usually, I'm straight up told by bad support that there is nothing that they can do, but this time I was brought along in the hope that they could do something. Even asked me to share my screen with an indirect link, which I just wasn't comfortable. In the end, I was basically pushed back and asked new contact with them Monday, as a new Department would be about it for me at this time. I would have appreciated being told that they were clueless about the situation, so I could at least pass and try somewhere else, but this next conversation went on for about half an hour, excluding the long wait, I've experienced.
All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.
All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.
All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.
All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.
All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.
All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.
All representatives actively help other customers. Your estimated wait time is 3 minute (s) and 14 second (s) or more. Thank you for your patience.
You are chatting with 'Souloumiac' now
Mohamed: Hello. Welcome to Adobe Technical Support.
Mohamed: To better help you, can you please provide me with your full name, phone number and mailing address?
Thomas: Hello:
Thomas: First name is Thomas Yoon, number - and the sending address.
Mohamed: Thank you for the information.
Mohamed: I understand that you can not install the software. Is this correct?
Thomas: To a point, Yes. Many programs download, but it is inconsistent when they choose not to day/download.
Thomas: In addition to this, all my programs lose their paths when a reset, and I have to force all uninstall them and reinstall every time.
Mohamed: Thanks for the information
Mohamed: Just to confirm that you are getting the error during the installation of the update?
Thomas: Yes, it's one of the mistakes. I've also seen corrupted download errors.
Mohamed: Thank you for the information.
Mohamed: Sorry to inform you that for the installation of update you need Product Support Specialist.
Mohamed: Then please contact us back on Monday.
Thomas: Well, just contact this page again?
Mohamed: Yes, you will be directed to the Product Support Specialist.
Thomas: Ok thank you. What can I do about programs becoming useless once I reset? Reinstallation on each reset has been very difficult.
Mohamed: You try to reinstall the software now?
Thomas: I'll have to, Yes.
Mohamed: You can try uninstalling and reinstalling the software, if you encounter a problem please contact us back.
Fadel: ------.
Thomas: No, my problem isn't impossible to reinstall. I have to reinstall them all whenever my computer resets itself, and that shouldn't be the case.
Mohamed: Thank you for the information.
Mohamed: Want to share your computer screen so I can access see what you see?
Thomas: Uh, I've never had to share screens with support before, I'm not sure I'm comfortable with an unknown IP address.
Thomas: I can type the error message that I get when programs are not available, if that helps?
Mohamed: I'll give you the link to share your screen.
Mohamed: Is this right?
Thomas: As I said, I'm not comfortable sharing my screen with an unknown IP address. Support never asked me to do this with errors.
Mohamed: Very well.
Mohamed: Could copy you paste the exact error message.
Thomas: C:\Program Files (x 86) \Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe Windows cannot access the specified device, file, or path. You can not have the appropriate permissions to access the item.
Thomas: This happens with all the Adobe programs I downloaded after each reset.
Mohamed: Sorry it is mistake to update you will need to contact the Product Support Specialist.
Thomas: I'm sorry, but how is it a mistake to update?
Thomas: It happens on every reset where my programs simply disappear.
Mohamed: You have this error during the installation of the update.
Mohamed: Then contact us back on Monday will direct us you to the Product Support Specialist.
Thomas: I don't think you understand. I'm not trying to install updates. I'm just trying to get my basic programs run and stay on my computer.
Thomas: I will contact back Monday but it's not really helping.
Mohamed: Very well.
Mohamed: You have any other questions for me?
Thomas: I don't.
Mohamed: You can choose to print or send a copy of this transcript of the conversation by using the options in the upper right of the chat window.
Mohamed: Please contact Adobe. Good bye.
Thank you for chatting with us. Please click on the 'Close' button in the top right of the chat window to tell us how we did today.
As you might be able to say, I started to get excited at the end. In no case is that help me, and it ended only waste my time, leaving me with this big problem yet. It could be a bad contact, but now I have this feeling bitter that my request for support Monday will not be the same. Can anyone here help me with mistakes? Having to reinstall the Application Manager followed by all my programs (having to uninstall too dead files) on every restart is incredibly tedious and boring, especially if my computer restarts accidentally against my knowledge of updates or something else. I would appreciate help, thank you!
Make your system restore behave, turn off your virus scanner during install it and keep it to quarantin ing files, run with sufficient user privileges. That's all there is to it.
Mylenium
Tags: Adobe
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