Nine (3 days out of the Box) HP Envy 700-230qe automatically restarts after the initial boot...

I have now a whole new desktop 700-230qe HP Envy (after about a month in the loop of the HP Technical Support).  But again, I have problems.  I took late delivery December 23, 2013.  After giving him enough time to become the temperature of the room, I opened the box and replaced my old HP Pavilion h8 - 1210t with envy again desktop computer.

Took my time and made sure that everything is properly connected - then pushed the power button.  Everything seemed to work perfectly - until what the brand 20 minutes - when the system powered off and rebooted itself.  But for the rest of the session, everything went well - no problem.  It was Monday night.

On Tuesday morning (December 24, 2013 - on Christmas Eve), I pushed the power button once again and the system started fine.  But 20 minutes later, it turned off and rebooted itself.  But for the rest of the day everything went well - even if I had to make several reboots all reinstall my applications and migrate my data.  I started to wonder if I still had problems.

Christmas day (December 25, 2013) is the same thing.

And once again on Thursday (December 26, 2013) - I finally called HP Technical Support.  I spoke with a gentleman (Terrence) - he accessed remotely my system which makes me nervous (but these guys of Nova Scotia are very good and are savvy customers.  He looked around - ran MalWareBytes and CCleaner - and said that he saw nothing thaat would be a problem.  We agreed to wait a day and see what would happen.

Rolled Friday autour and you'd know it's the same thing.  Then, I called HP Tech Support and spoke to a lady (Norma) who, after having read the file of description of situation and asking me my name, phone number, email address (which they ask you every time you call - you would think they write this stuff and keep it on file), she immediately decided that the best thing to do is to 'Recreate the IMAGE' on my drive - to which I replied 'NO WAY '.  This seems to be the standard response, if they can't fgure out - recreate the image on your disk.  They don't seem to care about all the work you put into the construction of our system with applications with associated and all data - they want to just Blow-It-Away.

It made me so angry that I have immeddiately contacted my case manager company HP with the history.  These people - business - case do an excellent job, at least the one I did a great job.  And I know she'll get to the bottom of this situation and go to a happy camper.

Anyway, if anyone has the same problems with their machine - I'd be interested.

Kind regards

Garth

<>>>>

I did not read all the answers, but what my qestion... Why are you screwing around? HP has a 21-day return policy, so you can ask them to replace it with the same model or another model as they will send you a FEdEx shipping for a full refund or Exchange label. I wouldn't waste my time with a question like this on a new computer.

Tags: HP Desktops

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