No base - curve - bad performance ION S12 wireless - Lenovo support no help

Hi forum,

I received my Thanksgiving S12 ION contract last week.  The size and the format are perfect, overall performance, just as it should be, but wireless performance is unacceptable.  I work for IBM and have a T60P work laptop and two mobile Y430, all of which have the perfect full bars of signal wireless throughout my house.  But this S12 ION has only three bars in my office next to the wireless G router and only one or two bars in the next room.  For any other room in the House I can not connect.

I checked that I have installed the latest wireless drivers.  It comes with those who is the latest on the Lenovo support site.

I called technical support from Lenovo.  After waiting on hold, I've been connected, then dropped after another 30 minutes on hold.  The second time I have called, I was told that I had to turn on the wireless switch.  I told the tech that I was already logged and that the question was wrong signal.  He suggested to remove Lenovo readycomm, but which is not installed on this S12.  Finally, he told me that it's just a netbook, not a laptop and if I don't like what I should return it.

I'm so angry at this poor support that I return it immediately, if it wasn't for the expenses of return of 15%.

Does anyone else have problems with wireless?  I'm wrong about what is a nice wireless connectivity tool?

At the price I paid, $399, I can this dump on eBay, but I am seriously disappointed.

Hi Forum,

I opened the wireless card slot after reading other forums of netbook that some had to loose antenna connectors. At first I thought that's what I had as one of the drivers, a black, was not seated. It turns out that the connector on the wireless card has been open curve.

See photos:

http://i241.Photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0004.jpg

http://i241.Photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0002.jpg

[IMG] http://i241.Photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0004.jpg [LINE]

[IMG] http://i241.Photobucket.com/albums/ff283/skier757/Lenovo%20S12%20wireless%20card/PICT0002.jpg [LINE]

I folded the connector closed ring, reconnect the antenna cable, and now I have a signal. Thought you would be interested in the photos.

I'm going to call Lenovo and ask them to replace the wireless card, because there is no guarantee the connector is not damaged, but it works fine for now.

Tags: Lenovo Notebooks

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    • Fact: the recommendations provided in the article are not necessarily relevant to the issue

    • Notice: the recommendations provided are vague and questionable at best

    • Notice: this type of article does more harm than good, because it encourages the "best practices" that are not necessarily recognized as such in the official documentation of the product and potentially based on engineering of intuitions rather than fact.

    • Opinion: I think it's clear now, but I don't share a lot of the advice given in the article.

    If you have advice on this article - positive or negative - please open the article and post your comments in the comments at the bottom.  I think it's the only way we can continue to improve the value of the KB.

    Thank you for this return and I'm sorry, this isn't our usual quality.

    I will have this article reviewed immediately.

    If you have information that could be added to the article I could pass on that too.

    Rick Blythe

    Social media specialist

    VMware Inc.

    http://Twitter.com/vmwarecares

    http://Twitter.com/vmwarekb

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