No help from Apple

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• Hacked and no help from Apple for almost 2 mos.

  Hi all

  I'm pretty desperate here. I followed beyond posts on what to do when your AppleID is hacked, and many of them ended with "call Apple's Support." Apple support has been totally useless.

  My problem started on 14 March, when I received an email from Apple Support in Chinese, who thanked me for contact Apple. Shortly after, I got a bunch of notifications that my security questions and the password have been changed on my AppleID. Initially I thought that I didn't have access to my recovery email, which came from a former employer. However, I finally got the tech Director for the my old man use ' sdomain to get access to e-mail again. I used the website of julien inconu without result - no password reset email came through, although others did, which one expert of the main Apple support (as a test to confirm that the email address works).

  Two weeks ago, I spoke with my third Technical Advisor, which once again was super helpful, but she informed me she submitted the request to engineers just reset my email recovery (I still have access to the e-mail address associated with the AppleID), which is something made a support person previous (they said no (, but I think that the person has not only explain the question correctly). Again, I start to worry not this will go down as the other two.

  So, after hours and hours on the phone with specialists, who do not have the power/knowledge/combo? to help me, I always find myself waiting for resolution. Whenever I call, and they say they need to "check with the engineers" who then do not 2 weeks at a time. The problem seems to be that Julian inconu website don't push my recovery email, so they do not have two ways to check me (they were able to send a code to my devices, but that's all). Is - what really the case where a person can can join Apple to hack my account but I can't then this person out? I'm certainly not the only person to have ever experienced.

  And all this time, the person who hacked my AppleID has access to all location data to find my Mac/iPhone (to turn off the coast, you must have the Apple ID). They would not even freeze the account! I also have not been able to update applications (which means I can't use many of them), have not updated to El Capitan (I'm behind the curve, sorry, but just got a new keyboard and mouse Magic 2 and now cannot use those).

  Don't worry, I'll change to two-step verification, as soon as I get my account!

  If anyone has any other ideas of ways that I can get a resolution or departments to call (is there anyone who can lead me to a kind of engineer), would be great. I have spent hours on this problem and have so far got absolutely nowhere thanks a lot for the help!

  Updates? I was told that the audit in two steps has been to resolve the issue, which prevented the Apple engineers. Sorry, you encounter the same problem.

• I need care from apple to help me please.

  Dear Apple Care

  Alhassane my name is from Thailand, I would like to apple care team to help me on my iPhone more than 6 had problem switch House as my iPhone 6 and still under warranty (not more), because I sent my iPhone to check Bar (authorized service provider of apple.) Smart date January 1, 2016, and then to the date January 6, 2016 than Smart Bar from apple called me to get my iPhone but after I tried to use my iPhone remains still existing House switch problem "but my warranty just expired on date 3 January 2016.

  As I explained on any problem after that Smart bar fixed my iPhone but can't use it after I got it the first time and just expired warranty 3 days, I hope so apple care could help me for something because I am awaiting response to Smart Bar in Thailand.

  Model: Iphone 6 Plus 64 GB gold

  Series No.FK * 5QY IMEI: *.

  
  

  Thank you and best regards,

  Alhassane Kitsommart

  my email address: *.

  Bangkok, Thailand.

  We are users of Apple here.  You do not discuss Apple.

  Click on a link "Contact us" in the corner of this page.

• I bought a song to download on my shuffle, it wont let me add saying it's a song from apple's music. but I paid?

  I have apple music and downloaded an album, but know it won't let me put it on my iPod shuffle so I bought the song I wanted to download and now it seems that his reading he still like apple's music song and won't let me put it on my shuffle. so frustrated please help. all my purchases have been downloaded from the apple ID

  You must first remove the download of Apple's music from your iTunes library.  This file of the current song is a download music from Apple, if you downloaded it before to purchase the song.  Then, download the song once again.

  If she always comes back as a download music from Apple, I would completely delete the song from your iTunes library (not just delete the download).  Then, download the song as a last iTunes Store purchase

  Download your purchases past - Apple Support

• Smart battery from Apple box 'question '.

  I bought one for a few months and it was really useful, but in the last few days when I want to load gaves the orange me sign and after 5 seconds it already disconnected and it keeps doing this for all the time and it does not load... I need help immediately.

  Hello

  The Apple Smart case is covered by the limited warranty for one year from Apple.

  I suggest you contact Apple Support (mail service may be available) or make a Genius Bar reservation so that the product controlled:

  • Contact - Support official Apple
  • https://Twitter.com/applesupport
  • http://www.Apple.com/retail/Geniusbar/

• Real email from Apple?

  I received a bill from iTunes saying: I bought an album that wasn't me.  I'm suspicious that the e-mail address doesn't look like an address from apple is a phishing email?  He was sent by the sender below - [email protected] I changed my password ID Apple immediately!  but I was wondering if I should now note that invoice

  Help here > identifying fraudulent "phishing" email - Apple Support

  Statement suspected Phishing attempts

  If you receive what you think to be a phishing e-mail supposed to be Apple, please send it to [email protected], a monitored mailbox, that does not answer individual e-mail.

  Forward the message with full header information provides Apple with important information. To do this in OS X Mail, select the message and choose forward as an attachment in the Message menu. For other applications of e-mail or webmail based services, consult your ISP support information to determine how to transfer messages with full headers.

  http://www.Apple.com/legal/more-resources/phishing/

• Transfer songs from Apple music from iPhone to iTunes

  Hello world

  Most of my songs is downloaded directly from Apple music on my iPhone. I think that my iPhone and my PC is connected somehow through the same Apple ID

  Whenever I want to sync my songs from iPhone to iTunes on my PC, my PC already knew that I downloaded music and it downloads the music once again in the iTunes - wasting the time and plan internet - to copy music from my iPhone.

  Is it possible to simply transfer the downloaded music from my iPhone directly to my PC / iTunes? Logically speaking music is already there in my phone so the only thing it takes is just to copy it, no need to download it once more.

  Thank you!

  P.S. I'm using iPhone 6 (iOS 9.3.2) and 10 Windows with the latest version of iTunes (12.4.1)

  Hi arisastrosubroto,

  Thank you for coming to us in Apple Support communities for support. I know it's important to have access to your music on all of your devices, so I'm happy to help you to provide advice for you to get it working again.

  If the music you want to transfer was purchased from the iTunes Store, you can use the information here to transfer these purchases to iTunes:

  Redownload or transfer of your iTunes Store purchases from an iPhone, iPad or iPod to a computer

  If this music was not bought on iTunes, but simply added to your Apple's music library, iTunes works as it should and will be instead just download these same elements directly in iTunes.

  I hope this helps clarify things a bit more. See you soon!

• How can I get music from Apple iTunes Store to BUY a song?

  I signed up for the trial of Apple's music, but I want to go to the iTunes Store to BUY a few songs for my iPod nano old (to the gym).  It doesn't seem to be a way to return to the old iTunes with the itunes Store tab.  My iTunes app (the one with the 2colored notes) takes me straight to music from Apple implemented.  In the application settings the blue icon with the A in the middle of it, says "itunes app store" but actually on my apps page need me only to the App Store.  It is VERY frustrating-Apple has made it difficult to buy the music.  I use an iPad Air

  You will need to go to the app Store in iTunes, rather than the music app. This app is purple/pink and white, while the music app is white and rainbow-ish. If you can't find it, try to use Spotlight search and make sure that restrictions is disabled.

  In addition, you will need a computer with iTunes installed to transfer music to an iPod Nano.

  Hope this helps,

  -End

• Siri does not work. It can respond to me when I say hello or ask a definition or calculation, but nothing like that to open applications or play some things from Apple's music.

  Hello. I have an iPhone on iOS 9.2 and siri 6 did not work. I can do things as said in the title, but could not open all the apps or do something with apple's music. The message that I get when asking to 'Open the Messages app' is 'you can't see an application called 'messages'. We could see if the app store has it. "For music from Apple, when I ask 'Play my mixed songs', it says"Sorry, I'm unable to play your music." Before you answer, it takes a while to load, if that helps somehow. If someone knows how to fix this or help, please comment. Thank you.

  I also have similar problems. I bought my iPhone 6 s more in January, and the software is up-to-date. Siri seems to understand me very well, but can't seem to perform the tasks. I get messages like: "it does not appear that you have an app called music", "uh oh there's a problem you can try again? ',"Sorry, I can't play your music"and many more responses means having a hard time to do anything. I tried to reset my settings and at this point, I'm about to wipe the phone and try again see if that makes a difference. It's been less than a month I've had this phone... I'm tempted to send it back.

• No sound when viewing animation animate Edge on the iphone from Apple or Tablet

  I really need help please!

  I've created an animation on board animate with the sound and it works very well in all browsers, but I can't work on why the sound does not work on an iPhone from Apple or tablet. It works fine in safari on your desktop.

  I have incorporated 3 audio formats for different browsers:

  .wav

  .ogg

  .MP3

  Ive read that its because Apple disables the AutoPlay feature, so I even created a button that starts the animation when you click on it, it does not work either?

  And ideas or patches please would be greatly appreciated!

  Could you just try this in compositionReady? Change the name of your file button and sound.  (BTW in example 2 below the music button has 2 States that are played in the rocker).

  I hope this helps.

  Example 1:

  var music = sym.$("music") [0];

  Music.Play ();

  Example 2:

  var music = sym.$("music") [0];

  implement the toggle music for sound

  {sym.$('musicBtn'). Click (Function ()})

  If {(music.paused)

  Music.Play ();

  sym.getSymbol('musicBtn').stop('on');

  } else {}

  Music.pause ();

  sym.getSymbol('musicBtn').play ('off');

  }

  });

• I think to upgrade my computer to a mac from Apple. Can I download my programs on the new computer. I currently use a laptop running Windows

  I think to upgrade my computer to a mac from Apple. Can I download my programs on the new computer. I currently use a laptop running Windows

  Hi,

  I see you have a subscription of photography under the enamel even as with the forums.

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

• How to prepare the folio for prior approval from Apple, but not visible on Android?

  Quite possible I just forget something, but it doesn't make sense to me. We have already active application in the App Store and the Google game, with a lot of questions for sale. Now we must prepare a special issue, which will go on sale next week or something like that. So I want to prepare the purchase app for prior approval. Now, we do not have full Folio, just one with a dummy cover.

  Workflow according to the guidelines of the guide to publication is:

  -make public and retail folio

  -submit the purchase app from Apple

  - and wait.

  I did it.

  OK, but what about Android? I even created in-app purchase in google play, set the correct product ID and set as unique, but I still see this dummy folio on Android. I can't buy it, but I see it, and it's not good.

  So how to solve this problem?

  
  Thanks for the quick help!

  Martin, I've confirmed this with a tester. He said, 'on Android (Google Play), the customer will see all public folios because Google does not provide an API to check what is available for purchase on their servers. On Amazon AppStore applications, the folio must not be visible. »

• box from Apple tv to a computer screen (screen only) can I do this?

  mirror of my ipad to a PC screen (not connected to a computer)

  is it possible via apple tv

  I connected HDMI from apple tv to a screen of PC DP.

  then try my ipad screen to the screen of the PC via applies mirror box

  reason is my security cameras use "OHS" and it works that vi an app (not on PC)

  So I want to project of the ipad to a larger screen in my living room

  is this possible?

  or does anyone know of an app that I can use on PC that is the same as MEye?

  You should be able to use an hdmi, dvi, and port (if it supports hdcp) directly, as they were TV

  but the port hdmi or display in a computer is out only, some TV tuner boxes can support hdmi in but do not know if they could manage the hdcp encryption

• Music from Apple on Apple TV

  Updated everything. Went to watch the Festival of music from Apple on my 3rd Gen Apple TV has discovered that she has been attributed to the Apple's music. Then, to get the subscription (ugh, that you need). Went to broadcast videos of my iPhone 6s by AirPlay (after having to learn about changes in airtime) to my Apple TV. The video plays for a few seconds and then it goes black and you get only sound. Really? Anyone find a solve? May be the time to find something else to use against Apple TV.

  Apple TV 3rd generation is not supported!

  It's really the effrontery!

• Get pop-up windows from: Advanced cleaner Mac and Mac Adware Cleaner. Are they those recommended by Apple? These come from Apple?

  I have an Imac8, using OS X el capitan, 24 ", realized in 2008. Get pop-up windows from: Advanced cleaner Mac and Mac Adware Cleaner. Are they those recommended by Apple? These come from Apple?

  No, they are not, they are horrific scams and are not in any way recommended by Apple - what made you think they were?

  Frequent jump - rises as it says have adware - try to do a scan with Malwarebytes: http://malwarebytes.org/antimalware/mac.