No internet connection, no dns servers.  Help, please!

Hello

I have an Apple Airport Extreme, I had used with internet of Cox for the past 2 years.  I recently moved and had to sign with Time Warner Cable.  I decided to buy my own modem this time, but were not able to configure my wireless network.  I can connect via my wireless hard connection ethernet (via the router) very well.  The led is green on the internet connection, but the flashing orange on the Airport Extreme.  He said that the problem is not internet connection (which is said to pass the modem which does not work) and not dns servers.  I can put in the dns servers (I've tried a few different things to include 8.8.8.8 and 8.8.8.4) who get rid of this message, but I still have the first internet connection.  My Version of Airport utility is 6.3.5, my modem is a Motorola Surfboard SB6141.

Help, please!

The Motorola modem will have need of a power extended down with Time Warner service in order to obtain a new valid IP address of the Server Time Warner... and... Ince you have changed providers and modem... AirPort Extreme will be reset to the factory settings and then set it up again, so that it "learn" the new settings he needs.

If you decide you want to try our tips...

Turning off the modem by pulling on the power cord to the back of the unit

Unplug the co - ax cable and Ethernet cable so

Let off for at least 30 minutes the modem... 60 would be better... more won't hurt

While the modem is turned off... and with the AirPort Extreme on for a few minutes... Press and hold the reset button on the back of the airport for 7-8 seconds, then release and allow a minute for the airport restart to a slow status of amber light, flashes.

Then, turn off the AirPort Extreme

Once the modem has been turned off for at least 30 minutes, plug the co - ax cable and Ethernet from the modem into the WAN "O" on the AirPort Extreme port cable

Turn on the modem and let it run for at least 10 minutes by itself

Then, turn on the AirPort Extreme and let it run a few minutes

Set up AirPort Extreme again and check to see if everything is operational

Tags: Wireless

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