No message signal on an external TV via display port

* Original title: Display port

Hi, I bought this computer. Trodden to plug into my TV via the port display > HDMI but it says no signal.

I tried

-different cables

-different slot

-different Tv

-duplicate or projector only option with the help of another monitor via VGA

-changed screen resulation

nothing works

She just cannot recognize the TV via DP

It's just driving me crazy.

Ask yourself one can help

Thank you

Mac

-

------------------
System Information
------------------
Time of this report: 4/12/2016, 13:44:47
       Machine name: HOME-PC
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: OptiPlex 980
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
          Processor: Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz (8 CPUs), ~2.9GHz
             Memory: 8192MB RAM
Available OS Memory: 8118MB RAM
          Page File: 1365MB used, 14870MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 144 DPI (150 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Enabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon HD 3400 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x95C5)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_95C5&SUBSYS_03421028&REV_00
     Display Memory: 3059 MB
   Dedicated Memory: 248 MB
      Shared Memory: 2811 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: LCD MONITOR
         Monitor Id: MTC03D7
        Native Mode: 1440 x 900(p) (59.887Hz)
        Output Type: HD15
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
     Driver Version: 8.970.100.1100
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/30/2013 14:19:54, 1094024 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-D685-11CF-F177-4823BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x95C5
          SubSys ID: 0x03421028
        Revision ID: 0x0000
 Driver Strong Name: oem9.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV610:8.970.100.1100:pci\ven_1002&dev_95c5
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers / Headphones (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_102802DA&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7724 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 1/22/2016 23:11:38, 4769536 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: 2.4G RX
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x00A7
        FF Driver: n/a

      Device Name: 2.4G RX
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x00A7
        FF Driver: n/a

      Device Name: 2.4G RX
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0E8F, 0x00A7
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B3C
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x0E8F, 0x00A7
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x0E8F, 0x00A7
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0E8F, 0x00A7
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 432.5 GB
Total Space: 476.6 GB
File System: NTFS
      Model: WDC WD5000AAKX-75U6A SCSI Disk Device

      Drive: D:
      Model: TSSTcorp DVD+-RW TS-H653G SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) processor System Control and Status Registers - D157
Device ID: PCI\VEN_8086&DEV_D157&SUBSYS_00DA0028&REV_11\3&172E68DD&0&42
   Driver: n/a

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_3B66&SUBSYS_02DA1028&REV_06\3&172E68DD&0&B2
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_3B22&SUBSYS_02DA1028&REV_05\3&172E68DD&0&FA
   Driver: n/a

     Name: Intel(R) processor Semaphore and Scratchpad Registers - D156
Device ID: PCI\VEN_8086&DEV_D156&SUBSYS_00DA0028&REV_11\3&172E68DD&0&41
   Driver: n/a

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_02DA1028&REV_06\3&172E68DD&0&B0
   Driver: n/a

     Name: Intel(R) Q57 Express Chipset LPC Interface Controller - 3B0A
Device ID: PCI\VEN_8086&DEV_3B0A&SUBSYS_02DA1028&REV_05\3&172E68DD&0&F8
   Driver: n/a

     Name: Intel(R) processor System Management Registers - D155
Device ID: PCI\VEN_8086&DEV_D155&SUBSYS_00DA0028&REV_11\3&172E68DD&0&40
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_02DA1028&REV_05\3&172E68DD&0&D8
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_02DA1028&REV_A5\3&172E68DD&0&F0
   Driver: n/a

     Name: Intel(R) QuickPath Interconnect - D151
Device ID: PCI\VEN_8086&DEV_D151&SUBSYS_00DA0028&REV_11\3&172E68DD&0&81
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_02DA1028&REV_05\3&172E68DD&0&E4
   Driver: n/a

     Name: Intel(R) 82578DM Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10EF&SUBSYS_02DA1028&REV_05\3&172E68DD&0&C8
   Driver: n/a

     Name: Intel(R) QuickPath Interconnect - D150
Device ID: PCI\VEN_8086&DEV_D150&SUBSYS_00DA0028&REV_11\3&172E68DD&0&80
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_02DA1028&REV_05\3&172E68DD&0&E0
   Driver: n/a

     Name: ATI Radeon HD 3400 Series
Device ID: PCI\VEN_1002&DEV_95C5&SUBSYS_03421028&REV_00\4&376AF7CF&0&0018
   Driver: n/a

     Name: Intel(R) processor PCI Express Root Port 1 - D138
Device ID: PCI\VEN_8086&DEV_D138&SUBSYS_02DA1028&REV_11\3&172E68DD&0&18
   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_02DA1028&REV_05\3&172E68DD&0&D0
   Driver: n/a

     Name: Intel(R) processor DMI - D131
Device ID: PCI\VEN_8086&DEV_D131&SUBSYS_02DA1028&REV_11\3&172E68DD&0&00

  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Hey there Mac5321,

You can connect any monitor to this port? The port on the GPU works at all? Have you tried another port VGA, HDMI or other available to connect to any monitor at all? The computer worked before?

I try to reset the BIOS to its default settings and retry the system if it will bring an image to any monitor. The fault may be in the GPU or motherboard not providing the connection appropriate for video output. Is the computer works properly, the fans spinning, initial POST beep, etc.?

Captain_WD.

Tags: Windows

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    timSR3

    Hello

    For me, it would be interesting to know if you have tested this laptop output VGA on different TVs?

    PS: Have you checked the BIOS settings?
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