No printer Listed Port - can't get any printer to install on Windows Vista Home Premium - Please HELP!
I was able to print to a Hp Officejet 4215 with no problems and a brother and then printer started to save as offline and would not print. Uninstalled all printers and tried to install a new HP Officejet 6310 printer. Ran the install disc included, but would get the message error, is went to the HP site and downloaded the driver, still received the error msg - Windows found a driver software for your device but encountered an error trying to install it. The specified port is unknown. and installation of the device software has no error. I went into control panel / Device Manager / USB controller group / and tried to uninstall - restarted the pc and still no luck. When I go to the control panel and try to install a printer, there is no port printer not listed and I can't add a new port. I have connected the printer to another laptop running Windows Vista and recognized the new printer and installed the drivers and the impressions very well, but this laptop will not load the drivers. Help, please... Im a university student and desperately need to print!
Hello
All ports are used, and this is the reason why the installation goes through. We can uninstall these devices that are not in use and then try to reinstall the printer. Here's how:
a. start, point to all programs, point to Accessories, and then click command prompt.
b. at a command prompt, type the following command and press ENTER:
Set devmgr_show_nonpresent_devices = 1
c. type the following command a command prompt and press ENTER:
Start devmgmt.msc
d. troubleshoot the devices and drivers in Device Manager.
NOTE: Click Show hidden devices on the view menu in device managers before you can see devices that are not connected to the computer.
e. now navigate in imaging devices and then Device Manager expand it. Check if there are any devices that are not highlighted or blurred. Right-click on these devices and choose uninstall.
f. repeat the same Universal Serial Bus controllers also.
g. now try to install the printer.
I hope this helps.
Thank you, and in what concerns:
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Shekhar S - Microsoft technical support.
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Tags: Windows
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