No serial number generated from redemption code

I bought Photoshop elements 11 at Best Buy.  The card in the box says enter the redemption code to retrieve the serial number required to install the software.  I went to the adobe site, entered the code, it is stated that it was good, but did not generate a serial number.  There are a number of series outside of the box that Best Buy scan to activate it, but that number doesn't work anymore.  What should I do next?

You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

Here are some links to help get in touch:

http://www.Adobe.com/support/chat/ivrchat.html

http://www.Adobe.com/support/download-install/supportinfo/

Tags: Adobe

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