No sound has worked in him went in PD

I have a Pavilion dv7-6163us Entertainment PC with Windows 7. I started having some problems with it lately, but my main problem is that this morning I listened to her and this afternoon, when I turned it on I have no sound. No internal speakers or headphones. When I run the troubleshooter it says I have no problems. Please help a grandmother to and lead me back to the world of sound. I can't afford to support. I love my computer, but without sound I have no way to watch TV or netflix or even you tube. I don't want to even think about what will happen if the grandkids are coming more... So thank you in advance for any help you can give me.

Signed: Desperate grandmother

Hello

Try the following.

Download IDT Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55094.exe

One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you are finished, download and reinstall the Chipset driver at the following link.

http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55095.exe

After reinstalling, stop the laptop, unplug the AC adapter and then remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  Left click 'Speakers and headphones' (or speakers/HP) once to highlight and then click the Set Default button - check if you now audio.

Kind regards

DP - K

Tags: Notebooks

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