"No subscription Found" when you try to launch InDesign
Background:
I downloaded Adobe Cloud for Mac. I was initially using a trial of Adobe Indesign and have now purchased the monthly subscription and received e-mail confirmation of purchase with my order ID.
Problem:
-When I run Adobe Cloud and try to start Adobe Indesign, I get the message "no subscription found. When I select the option "new subscription" (thinking that maybe there was a billing problem interrupt my subscription or something) I get the message "you are already subscribed to the single-app membership cloud creative for InDesign (at least).". ""
Adobe cloud software does not seem to recognize that I have a subscription! How I do, please help!
Hi Rylandt86785830,
This is a Community Forum, rather than a support of Adobe. However, I regret that your question was not addressed quickly.
If you still receive a message 'no subscription found', you can experience a return to the first error. In this case, please follow the troubleshooting steps in this document: applications of Adobe Creative Cloud reverts after 2015 updated CC test.
Creative cloud subscriber, you can also get a technical troubleshooting by phone or chat: Contact Customer Services.
Let us know if you need help.
Best,
Del
Tags: Adobe
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