No support for CM1415 Mac scan
I have a Color LaserJet Pro CM1415fnw MFP (product CE862A) that worked very well until very recently, but analysis not now. It prints very well now, as always, without any problem.
I have an iMac using OS 10.6.8 with a Wi - Fi connection. Because I can print it, it doesn't seem to be a wireless problem.
A few days ago the system downloaded an HP upgrade any (I wasn't paying attention). I don't know if it's related, but now I can't scan.
When I click SCAN or select it from the file menu, a box pops up saying 'opening session scan... ". "and disappears after a few seconds. Sometimes a diagnosis appears: "Unable to log on to the device."
The System Profiler from the printer says it is not scanning or fax support, no scanning application, but gives a UUID scanner (whatever it is). The driver version is 10.4.
Turning the computer and the printer did not help.
Hi jweswig,
If you have HP FF SW previously installed before moving to Mountain Lion I suggest to uninstall the HP software and then download and installed the new HP FF SW for your device in Mountain Lion.
To uninstall HP software start the application to uninstall HP in the folder Applications/Hewlett-Packard. Then restart the Mac and empty the trash. I also recommend to repair disk permissions. Open disk utility in the Applications/Utilities folder. Choose the volume with an operating system installed and first aid tab, click on repair disk permissions.
It is complete download and install the software from the following link: HP LaserJet Pro series complete Software Solution and pilot
Make sure that the HP installation wizard can complete successfully.
Tags: HP Printers
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Hello
Make sure that you install the software of the Lion... install any previous software will be appear to be installed but is not functional:
Firstm repair disk permissions in order to deny any permissions issue related to the installation:
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