No update. No error, either. Help!

I'm in a corporate environment. It is a team of marketing of 20 people, with most of us to have CC licenses. Recently upgraded computers and discovered that it would not be updated from CC applications. You can download the application and install correctly, but once it's there, Adobe Creative Cloud manager lists in the current program, even if it is not. You will never no error codes-it just reports everything is fine when it's not.

Other designers in my group do not have this problem. They run InDesign 11.3 while the mine is located at 11.0. I had the same problem on my old computer and HE just flipped a switch and I could see that all the necessary applications to update. It was so easy, there is no trace of email for me to come back.

Unfortunately, I'm dealing with a person to my help desk who knows not what is Adobe CC (he thinks I'm talking about Acrobat), so I need to push the process along. Potentially useful: there is an extra layer of admin access is required to run the programs and installers. I think there are a few blocks of user level preventing the modification of the application's files once they are initially installed.

Anyone? Thank you.

Office CC lists the applications as "up to date" when they are not

-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

- and added the step https://forums.adobe.com/thread/1529654

Tags: Adobe

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