Not compatible with my photosmart 5510 564 HP cartridges

Hello

I have a photosmart 5510 printer I bought at the Japan. It came with a set of 178 cartridges.

I moved to the Korea and bought a set of new cartridges HP 564 here because 178 cartridges are not available in Korea. In the box of cartridges it is said that the cartridges are adequate for the photosmart 5510.

After the installation, I get an error "incompatible cartridge".

If I use sureSupply via the HP utility to find compatible cartridges and I select the Korea as my current position, I get the following message:

You have selected the following location: Korea

Is this your current location? We have detected that the cartridges purchased at the location you have selected will not work with your printer. Common causes of this include:

  • you bought your printer in another country
  • you bought your printer on the Internet from a supplier in another country.
  • your printer has been provided by your employer who has moved to another country.
  • you have selected the wrong location on this Web site.

Your printer can be reset to work in the location you have selected: Korea

Contact HP support for more information on having your reset printer to work in this place.

Below that there is a link 'Contact HP for support product' but if I click that I find myself on the sureSupply page and I have to choose my model and location. If I do that, I see a list of 564 cartridges I buy.

Top of the page, there is a link "Contact HP" but this link (a javascript link) does nothing (in safari on OSX).

How can I have my printer reset to work in Korea (with 564 cartridges)?

@ JeroenKorea - if you bought the printer in an area and moved to a new area, you must call customer service to ask a "regionalization Reset." Avoid any accusation to this effect; It is covered under the warranty of the cartridge. You will need to have access to your computer and printer then on line with HP. You will also need to have a set of cartridges for the new region, once completed reset cartridges of region of origin no longer works.

See the document on regionalisation.  I'm sure you already used this link, but I want to offer again.

http://support.HP.com/us-en/document/c02558798

 

Tags: HP Printers

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