PC will not communicate with HP Photosmart 5510 printer which works fine...

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  My HP Pavilion Entertainment PC will not communicate with my printer HP 309g.  Suffice to say that they are connected to WIFI.  I have tried wireless and connected.

  GR

  Since they are both HP products you the best solution is to talk to them...

  Most often when a device does not work, it is because the driver is damaged.  Re-install a new copy should help

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly? SignedIn = 1

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  Hello

  I have a photosmart 5510 printer I bought at the Japan. It came with a set of 178 cartridges.

  I moved to the Korea and bought a set of new cartridges HP 564 here because 178 cartridges are not available in Korea. In the box of cartridges it is said that the cartridges are adequate for the photosmart 5510.

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  Below that there is a link 'Contact HP for support product' but if I click that I find myself on the sureSupply page and I have to choose my model and location. If I do that, I see a list of 564 cartridges I buy.

  Top of the page, there is a link "Contact HP" but this link (a javascript link) does nothing (in safari on OSX).

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  @ JeroenKorea - if you bought the printer in an area and moved to a new area, you must call customer service to ask a "regionalization Reset." Avoid any accusation to this effect; It is covered under the warranty of the cartridge. You will need to have access to your computer and printer then on line with HP. You will also need to have a set of cartridges for the new region, once completed reset cartridges of region of origin no longer works.

  See the document on regionalisation.  I'm sure you already used this link, but I want to offer again.

  http://support.HP.com/us-en/document/c02558798

   

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  I always believe that repair costs would be better put towards buying a new printer.

  However, there may be options that I'm not aware where do not have access to.  This document has some support listed options.

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  Hi Cheryltralle,

  ·         What operating system is installed on your computer?

  ·         What exactly happens when you try to connect to the printer? You receive an error message or error code?

  ·         Did you do changes on the computer before the show?

  Please answer the question so that we get the best idea of the issue that you are facing. In the meantime, you can consult the following article for more information:

  Printer in Windows problems

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

   

  Install a printer

  http://Windows.Microsoft.com/en-us/Windows7/install-a-printer

   

  Connect to Bluetooth and other wireless or network devices

  http://Windows.Microsoft.com/en-us/Windows7/connect-to-Bluetooth-and-other-wireless-or-network-devices

  Hope this information helps.

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