Not in audio/video synchronization

I have Adobe Premiere elements 14.  Whenever I inserted media and the review that it is not synchronized to the top.  The video is about 10 seconds faster than the audio.  I did split the audio/video...it comes just desynced.  I tried several different videos and they all have this problem.  Help, please!

Most common problem is the film is shot on a smartphone where is a screencapture.

Most of these devices use variable framerate

If so

convert to constant framerate with Handbrake first before importing.

Tags: Premiere

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