Not internet, but good conectivity. __
I have good connectivity and recover Outlook messages, but cannot access the internet on my HP running VISTA SP1.
I ran the diagnostic
The error I get is cannot communicate with www.microsoft.com or any address. Then I reset the network card and still no repair.
Hi Ratheadsvw
Since when are you facing this problem?
We can try a few steps here to help:
Step 1: Flush DNS
Then take the following steps to clear your DNS:
Click on start-> all programs-> Accessories-> right click on command prompt, select run as administrator. Confirm the UAC.
When the dialog window appears, enter the following command and then press ENTER:
ipconfig/flushdns
Close the window and again test your browser.
Step 2: Disable IPv6.
Try to uninstall IPv6 on all interfaces, the removal of virtual cards of IPv6 and reset the TCP/IP stack. To remove the IPv6, go to the properties for each network adapter, and deselect the check box next to the Protocol "Internet Protocol version 6 (TCP/IPv6), which will turn off, or select it and click on uninstall, which withdraw power off the computer.» Then go into Device Manager and remove any 4to6 adapters, adapters miniport WUN or tunnel adapters.
NOTE: You should do this for each network connection.
Step 3: Fixing common networking connectivity issues in Vista:
To reset the stack TCP/IP go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:
Reset the Internet (TCP/IP) Protocol: http://support.Microsoft.com/kb/299357
For more information, see http://windows.microsoft.com/en-US/windows-vista/What-to-do-if-Internet-Explorer-stops-responding
After back and let us know if it helped to solve your problem.
Thank you and best regards,
R uma - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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