not let install photoshop cs6

not able to install photoshop cs6

Hi Rutikj14939620,

'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  Download Creative Suite 6 applications

Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

Navigate in the log files in one of the following folder:

Mac OS: / Library/Logs/Adobe/Installers /.

C:\Program Files (x 86) \Common Files\Adobe\Installers\

The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

You can use any program files Extractor to extract the 7z or gz.

Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

Let us know if that helps.

Tags: Adobe

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