Note the application crashes...

Note the application crashes... I have discovered that by putting my phone on "airplane mode" the app not crushed. This makes me think that there may be a conflict with the iCloud? I tried to restart but the problem persists...  Anyone has a solution, pleas?

Hello, Craig2099!

Thank you for reaching out by Apple Support communities. After reading your post, I understand that your Notes application to close unexpectedly when you try to use it. I keep a lot of information in the Notes, so I know it's important to be able to access the app. I'd be happy to help you!

I have some troubleshooting I suggest to go through. Before you start, I recommend you make a backup of your iPhone by following the instructions here: How to backup your iPhone, iPad and iPod touch

Once your backup is created, go through the following steps, in order. Test after each step, stopping when the problem is resolved.

  1. Leaving the app all opened, as shown here:force a nearby application on your iPhone, iPad or iPod touch

    Then, restart your iPhone after this article: restart your iPad, iPhone or iPod touch

  2. Uninstall the Notes application, and then reinstall it. Instructions on how to do this can be found here: remove the apps Apple integrated from the home screen on your device iOS with iOS 10
  3. Reset settings on your iPhone in settings > general > reset > reset all settings. This will not delete your personal data (like contacts, photos, calendar of events, etc.), but he'll be back customizable settings (as your background screen and display brightness, sounds of alert and ringtones, settings of Date and time, etc.) to the factory settings. It will also remove saved networks Wi - Fi and passwords, as well as all the VPN or APN settings used previously.
  4. Restore your iPhone settings by following the steps here: use iTunes on your Mac or PC to restore the iPhone, iPad, or iPod touch to factory settings

    Once the restore is complete, configure your iPhone as a new device (i.e. without using your backup, at least temporarily). You can connect to iCloud iMessage, FaceTime and iTunes and the App Store. Then test Notes. If it works and not unexpectedly ends, you can restore your backup by following the steps described here: restore your iPhone, iPad or iPod touch from a backup

See you soon!

Tags: iPhone

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