nothing works under my user account

Similar Questions

• How were you completely delete a / profile under vista user account?

  How were you completely delete a / profile under vista user account?

  I have a virus on a different user profile, and I just want to remove this profile.

  (ON VISTA)

  Hello

  How to remove a Vista user account - even if you do this, you should check as well
  for malware.
  http://www.Vistax64.com/tutorials/93026-user-account-delete.html

  Even if you do not see the virus on your other profiles, it might be in areas that will subsequently
  cause problems in the other profiles. It would be preferable to eliminate malware from the machine
  that can be done without using the profile infected from an ADMIN account.

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ======================================

  If necessary AFTER you are sure that the machine is clean of any malware. (DO NOT USE IF)
  MALWARE IS STILL PRESENT).

  You can try a repair install or an upgrade in Place.

  You can use another DVD that aren't copy protected but you you need to own
  Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
  machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
  good backup or 3 (security in redundancy).

  On-site upgrade
  http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

  How to perform a repair for Vista Installation
  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  =======================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 to get infections of virus and spyware. Seehttp://www.microsoft.com/protect/support/default.mspx for more details. For international information, check your subsidiary local Support site.

  I hope this helps.

• Flash Player 10.3(.183.7) DOES NOT WORK under xp limited account!

  I installed it under the admin account and the page 'away'said I had the latest version installed (10.3.183.7).

  When I log in limited xp pro account, the player no longer works and says I need the latest... and 'about' page says I have version 9,0,16,0 installed...?

  Firefox 6.0.2 etc... I have to give you more info, YOU JUST HAVE to MAKE IT WORK once AGAIN! and you obviously impossible to reinstall the drive under limited account...

  I managed to do this work by removing the user from all user groups account and later he added by users after reboot...

• How can I get Flash working under 'Standard user' (IE9, Windows 7 x 64)?

  I have a very irritating problem that I can't find someone to help me with.

  In Internet Explorer 8 (and now IE9), I can see fine videos flash (Youtube, Hulu, etc.).  However, when it comes to flash video to youtube integrated on various Web sites, all I get is white box where the video would be.  However, if I connect via my account to administrator user on Windows 7 and launch IE, the embedded video plays very well.  This problem is present in both browsers the 32-bit and 64-bit.

  For the life of me, I can't figure out how to make it work with my standard user account.  I don't want to go back to my administrator account for security reasons.  Let me tell you what I've done so far:

  (1) uninstalled all Flashplayers using the uninstall tool as mentioned in other articles.

  (2) reinstalled by using the option 'run as administrator '.

  (3) using a slightly older version of Adobe Flash, to rule out the possibility of problems with their latest version.

  (4) Ran System File Checker utility

  I'm ideas... Please help.

  Thank you very much!!

  Under global settings (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l), check «allow Flash 3 rd-party content...» ».

  If this does not help, see this post http://forums.adobe.com/message/3165341#3165341

• The new silent update works with Standard user accounts?

  For security reasons, I use a standard windows instead of one admin user account.

  I actually initially stopped using firefox and switched to chrome because it refused to auto-update when logged in as a standard user.

  I hear that Firefox now has a silent update like Chrome.

  This silent update allows to auto-update when you use a standard account of Firefox?

  Obviously I can't switch back to Firefox completely unless the update feature works with standard accounts

  not yet unfortunately. You can keep an eye on the bug mentioned in the wiki of mozilla to see when the State becomes fixed...

• Address bar works on a user account and not on the other

  Hello

  I searched on through so many forums to find an answer to my problem - it is perhaps quite unique.

  A year ago, stopped my firefox address bar AutoComplete works not at all. I have the latest version and I tried all the stuff around dumping cache etc. Anyway, I got a new Mac yesterday and I opened Firefox and everything worked as it should - great.

  However, I moved all my files/settings/applications etc in front of my ole mac via migration assistant and now firefox is not working properly on this user account. So, I have two user accounts on the same mac, both running the same software applications. The user account with all the old files etc is that I want to continue to use, but Firefox will not properly work on this subject.

  I uninstalled and reinstalled, updated, deleted version cache... all I can think.

  I'm sick of Chrome crashing on me.

  Can anyone help?

  This may be a problem with the places.sqlite file that stores the bookmarks and history.

  • http://KB.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

• Troubleshooting slow running under a user account from Win7 machine and normally with the other user accounts on same (or other) third-party app

  Hoping that this is not too off-topic, but I'm really running out of ideas...

  I have this trading program full license (TMPGEnc MPEG Smart Renderer 4.2) who has worked on my Win7/64 for several months, and in recent weeks, has become excruciatingly slow for every user interaction (but not for real computing), making it essentially unusable (1'30 to launch vs 3 normally, 30 "seconds waiting to launch a 'new project' vs.)<1s normally,="">

  When 'pending' launch application or respond to a command, 12% of the full CPU (8 logical cores on CPU Core i7 third Gen) is used by a single process: the offending application (look at the Task Manager, 1 logical core is used to +/-80%, a second for about 15% of this process). All other processes are still at 0% CPU usage.

  Of course, I tried & tested many things including full-/ re-installation of the application with a careful cleaning etc., corresponding registry entries software disabling AV (Avira free), .net Framework Repair Tool, etc... no change! The disc has been checked and is OK.

  Some interesting tips:

  This app worked fine for several months before the problem started abruptly a few weeks; I tried to uninstall .net Framework 4.5 updates to a date prior to the date of beginning of apparent problem, does not; I came back to an earlier version of the offending software: no change.

  But the most interesting observation is that the app works well at the launch of any other user account on the same machine Win7/64 (whether with the normal credentials or admin), so for me that means there should be no conflict of software on the computer, only something in my profile of the main user who causes the app behave so slowly.

  At this point, the Helpdesk of the seller looks distraught - too.

  Suggestions for troubleshooting?

  BTW: I consider that this computer is well managed, and no rogue or untrusted app sleeps there. my main profile is fairly heavily customized for my work, so I want to avoid workaround last resort would be to create a new user account as work environment main (besides the fact that I hate not to find the root cause of the problem)

  Hello

  Given that this problem is specific to the user's profile. I suspect that some programs that are installed or some settings in the profile translates into this problem. You can fix a corrupted user profile by following the steps in this article:

  http://Windows.Microsoft.com/en-us/Windows/fix-corrupted-user-profile#1TC=Windows-7

  I hope this helps.

• Windows 7 - game Ubisoft "From Dust" does not work on my user account (admin). Work on the new user account (admin). Ubisoft has said contact support technique microsoft.

  It's about all in the title.

  Turn on the PC

  Sign in to account "Me" user with administrator privileges.

  Open Uplay game Launcher

  Run dust

  Game crashes to the desktop

  Turn on the PC

  Sign up for 'New test' user account with administrator privileges

  Open Uplay game Launcher

  Run dust

  Game starts and works perfectly.

  I've been supported by Ubisoft so I did chkdsk and a bunch of other things.

  Told to ask Microsoft, Microsoft provides no support whatsoever, so I'm asking here.

  Thanks for all help them.

  Edit:

  I already have:

  Run the chkdsk command.

  Run a file system check.

  Reinstalled the game

  Reinstalled Uplay

  Reinstalled Microsoft Visual C++ redistributable, and everything related to it.

  Disable all background programs.

  Run Selective startup with all programs bar disabled Microsoft.

  Run the program as administrator

  Run the Uplay as administrator

  Clean installed graphics card drivers

  Reinstalled DirectX

  Hi Richard,

  As you mention that the problem does not occur in the test account, then it is possible that the old user account is damaged.

  I wish that refer you to this article-

  http://Windows.Microsoft.com/en-us/Windows/fix-corrupted-user-profile#1TC=Windows-7

  We know if that helps you.

• Is it possible to create a master password that will work on all user accounts?

  I have 4 user accounts on this computer.  3 are standard, for my children.  One is my admin account.  I want my children to have their own secure password, but I still want to be able to connect to their accounts.  Is it possible to create a master password which will allow me to connect to all 3 standard accounts?  One password to rule them all, so to speak?

  Help!

  Thank you

  cpalmer122958

  I have 4 user accounts on this computer.  3 are standard, for my children.  One is my admin account.  I want my children to have their own secure password, but I still want to be able to connect to their accounts.  Is it possible to create a master password which will allow me to connect to all 3 standard accounts?  One password to rule them all, so to speak?

  Sorry, this is not possible.

• Work with multiple user accounts on the same folio/article

  Hello

  I have the following problem:

  -L' user is the owner of the folio (which publsihes it), the folio is shared with the user B and C

  -L' user B is the graphic designer. He does the work

  -Used C should make corrections textutal

  Problem:

  -User C cannot access items user B has created

  Question: What is the right solution for this kind of problem? Two (or more) people should be able to work on an article with their personal account. The only solution I see right now is to create a "designer-"specific account by project folio who share all these people.

  Are there other options

  see you soon

  Thomas

  A shared sheet cannot be changed or altered by another user except the owner who created it. This is why your username B and C could not connect with their ID to make changes to the folio created by user A, only user A may make recorded changes with his ID.

  Therefore, if several people to work on the same folio, the solution is to

  1. Share the connection to user A user B & C information

  OR

  1. Or is user B or C create a folio and share credentials with each other OR create a default account for all designers and share credentials among designers
  2. Once completed, folio share the same folio with user a.
  3. User A then create a new folio and copy the contents of the folio shared in the new folio that he create
  4. What user has then publishes the folio because he only has the right to publish

• Which is better to have several user accounts from window for the same person, so having much Firefoxes or have much Firefoxes under a Windows account user?

  Right now I have about 6 window user accounts (just for me on a single computer) because I didn't know I could put more Firefox then one per account. I leave the tabs upward when I close Firefox, because if I just bookmarks I won't finish my work I was doing with these sites. Now that I know how to put multiple Firefoxes under a user account. That would make my computer fast or not, it matter if I put all my Firefoxes on a window user account or have 6 windows user accounts, each with their own Firefox?
  -Thank you

  It is more work to move to a different Windows account and then open another instance of Firefox with a different profile.
  If you only use other windows accounts for the use of Firefox like this and not for any other purpose, then there is nothing against the passage to a single Windows account to make it easier to manage such things as the backup of your personal data or copy data between the other profiles.

  So, it's up to you if you want to switch to a single Windows account.

  See also:

  • http://KB.mozillazine.org/Opening_a_new_instance_of_Firefox_with_another_profile
  • https://developer.Mozilla.org/Mozilla/Multiple_Firefox_Profiles

• Need to change the name of the administrator under the folder of the user account

  I just got a new HP laptop with Windows Vista 64 SP1. My friend who got the laptop I use a nickname that I hate it when he set up the computer for which it was not supposed to do in the first place. I went to the section control panel user accounts control and changed the name of the administrator account. I have only the administrator account on my computer with the guest account. That part worked.

  My problem is that, under C:/Users / (username), it still shows that hated nickname. I want to change the name of this folder, but cannot understand how or if it's possible. Can anyone help? Thanks in advance

  As you have discovered, you cannot change a user account by simply changing the name. That will be a change cosmetic only and none of the files/folders real profile will be changed. Follow the instructions below to fix things to your liking and to implement correctly under Vista user accounts.

  1. create the new user account (named as desired) as a * standard * (not administrator) account and at least one additional account with administrative privileges. Call the extra account 'CompAdmin', 'Tech' or similar.

  2. Enter the new user account once if the profile files are created, and then disconnect and then connect to CompAdmin.

  3. go in Control Panel > system > advanced > user profile > settings

  4. you will see where you can copy user accounts. Copy the misnamed old account to the new name correctly there. Use her browse to select your new account (C:\Users\newaccount). If you don't want to copy all the settings, and then instead simply navigate using the old user, music Explorer Windows Documents, etc. and copy the data to the new user folders.

  5. connect to your new correctly named user account. When you are sure to have what you need, you can delete the misnamed control panel user account > accounts to users if you wish.

  General information about configuring users in Vista:

  You absolutely don't want to have only one user account. As XP and all the other modern operating systems, Vista is an OS multi-user with system built-in accounts such as administrator, by default, all users and guest. These accounts should be left alone because they are part of the structure of the operating system.

  In particular, you do not want one account user with administrative privileges on Vista because the administrator account integrated (normally only used in emergencies) is disabled by default. If you use as an administrator for your daily work, and this account is corrupt, things will be difficult. It is not impossible to activate the built-in administrator to rescue things, but it will take third-party tools and work outside the operating system.

  The user account that is for your daily work must be a Standard user, with the extra administrative user (call it something like 'CompAdmin' or 'Tech' or similar) only it for elevation purposes. If your normal user account is an administrator, having created "CompAdmin", connect to it and change your normal user account Standard. Then log on to your regular account.

  If you want to go directly to the desktop and ignore the Welcome screen with the icons of the user accounts, you can do this:

  Start Orb > Search box > type: netplwiz [Enter]
  Click continue (or provide an administrator password) when you are prompted by UAC

  Uncheck "users must enter a user name and password to use this computer". Select a user account to connect automatically by clicking on the account you want to highlight and press OK. Enter the password for this user account (when it exists) when you are prompted. Leave blank if there is no password (null).
  MS - MVP - Elephant Boy computers - don't panic!

• I recently had a new hard drive installed in my 2008 iMac. I'm trying to re - install office and the computer does not recognize my password. I tried all the passwords I can think of and nothing works and it wont let me continue

  I recently had a new hard drive installed in my 2008 iMac desktop computer, because right now I can't afford a new computer.   I am now under OS X El Capitan 10.11.4 and my password no longer works so that I can reinstall office microsoft for Mac.  I'm trying to change my password, but you must enter the old password and it does not recognize the password.  I tried every password I use and nothing works.  How can I change or get a new password?

  Reset the password.

  OS X 10.7 Lion, Mountain Lion, Yosemite 10.9 10.8, Yosemite 10.10 and 10.11 El Capitan

  Shut down the computer.

  Start the computer, and then press on and hold the command key and the R key to boot from the recovery partition.

  When you see the Apple logo, release the keys.

  Wait until the OS X Utilities window appears.

  Move the mouse pointer to the bar menu at the top of the screen, click on "Utilities" and select "Terminal".

  in the menu dropdown.

  Terminal window is displayed.

  TypeRegeditdans resetpassword and press enter on the keyboard.

  Reset Password Utility window will open.

  Leaving the Terminal.

  Select Macintosh HD, if not already.

  Select the user account in the menu popup box under "Select user account.

  Enter a new password.

  Re-enter the new password for the user.

  Enter a hint.

  Click on the Save"" button.

  Click  in the menu bar, and then select restart.

  Open a session.

  When Keychain dialog box appears, select "create new keychain".

• user accounts suddenly denied access to games standard

  OS is Vista Home Premium. I created two centuries ago user accounts. I am the administrator and have no problem. My husband is defined in Standard and until Friday 4th has been able to play an installed game he plays online. Suddenly, he is unable to play because he gets the message:
  "Windows cannot access the specified device, path or file. May not permissions to access you the item.
  Also, the icon of the shortcut to the game and read icon via start it > programs method changed to the type of icon where see you installed updates to windows. a rectangle with a small green square. Please note that nothing seen via my user account.
  If you set my husband to user account to be an administrator, or if you try to run the game "as an administrator", you still get the same message as above.
  If you view the permissions for the game that he has "full control". View permissions for the game through my user account says 'Special permissions' and I can easily play the game.
  I would like to know what has happened to cause this and also how to fix it.
  Thank you very much

  Thanks a lot for your suggestions.
  In response, I created a new standard user account and had the same problem on all standard user accounts. Then removed them.

  The problem occurred after a recent update of Windows, that somehow changed the permissions on some downloaded files. The UAC was responsible in some way. I guess I could undo each in turn to find out who we caused the problem, but decided to do so only if no other method could be found.

  You can easily see which applications have been affected because the Apps icon has been changed into an icon of the window - a rectangle with a small green square in it.

  In my case, my husband took ownership of a game and a control total seen on the Admin account, but it was ignored. If you are looking for the game in the list of the found program via the Start button and right click on the game and select Properties... this method does not work... or can run you as admin.

  However, I decided to try the following and have had a result.

  • I opened his account (note that whenever you are prompted to enter the Admin password to continue).
  • I clicked on the "Start" button and find the game in question under the "Programs" list
  • I then click right on this game and selected for "open file location".
  • Then, I selected the Application file (exe), right click and select "Properties".
  • Then choose the security"" tab.
  • My Admin user was in the list, but my husband's name was not if I chose to 'Edit' then 'Add' his name and user account.
  • Applied and could I stand it and the icon for the game immediately changed to show the correct and original icon with a windows shield attached.
  • I then click on the game again and selected to create a shortcut that I placed on the desktop.

  The game now runs from his account.
  Solved :)

• Shockwave Flash from Adobe 10.2.152.32 only plays in a 'user account '.

  Shockwave Flash from Adobe 10.2.152.32 will not play anything embedded using * my * user account in WinXP SP3 (e.g.: items on HuffPost/no Hulu/no streaming radio station broadcasts listen functions, for example, 'radioplayer' and ' mediaplayer "in these windows addies/ sites not Vimeo (e.g.: someone streaming views of a backyard bird nest).") YouTube is not a problem at all.
  Firefox 3.6.14. 32-bit operating system
  Flash stopped working on my 'user account' XP when I put to day Flash 8 March 2011 two days ago AND then update to IE 8 (6) (that we do not use) and also of SP3 for Windows XP (SP2)(not Pro). All Microsoft update takes about an hour, maybe longer.
  Disabling hardware acceleration had no effect.

  Uninstalled and reinstalled the software Adobe Flash Player from the Adobe site.
  Adobe plays everything on the user account of the DH, but nothing plays on my 'side '.
  I have Administrator status and all that.
  Check many FFsettings allowing pop up windows, average internet zone security, javascript, etc.
  NoScript to allow everything or just the strictly necessary, to try to diagnose this prob, when on a Web page.
  Shockwave Flash in modules is "activated" spout that I noticed yesterday that it was somehow invalid.
  Stop down and restarted three times while he allow sufficient time to do as well.

  MS Windows Media Player Firefox Plugin 1.0.0.8 in my Add-ons, also.
  "HTML5 Extension for Windows Media Player plugin 1.0 ' in my modules.
  AVG Antivirus Free Edition 2011.
  With the help of Sandboxie. However, I use Firefox without the sandbox and do reboots (and I do attention save when closing sandbox stuff, etc.) when adding.
  Disabled Windows Firewall at a point just trying to get/streaming video to play after all my update has led to this problem.
  Curious to know why the plugin says "Shockwave Flash 10.2.152.32 with this little 10.2r152 under" but the version # I installed refers to * Flash Player * shock... blah, blah 10.2.152.32 when I got it - is this just quirks of terminology or different things?
  Thank you for your time; I read a lot of posts to see to it there in as my prob, could not find a.

  Post edited by: knitterer

  Post edited by: knitterer

  Hi, if you have XP/SP3 and using IE8 and FF. I would not be updated for FF 3.6.15 yet since this can complicated additional questions.

  However, the upgrade from IE6 to IE8 and install SP3 are the two major updates. One of those who could have caused the glitch in Flash Player, because it works in browsers. So it makes sense that you should have to install FP even in IE8.

  Go to C:\Windows\System32\Macromed\Flash Open Flash and after return the files listed here. NPSWF files must be opened with a right-click, and then click Properties to get the version numbers.

  Using IE, go to tools, manage Addons and under "Show"(very light text) is Shockwave Flash Object installed, active and this is the version 10.2.152.32? "»

  FF, navigate to the plugins and is the active Shockwave Flash plugin?

  The Shockwave Flash object and the Shockwave Flash plugin are the controls for Flash Player.

  Let us make sure that we have Flash Player and the required browser addons installed correctly before addressing other issues.

  Thank you

  eidnolb