Notice of software problem for printer; Is this spam?

I have an all in one printer Product ID e is CQ140A and model C510a. I got a notification saying that I can have the defective software. He asked that I have download the so-called 'Troubleshoot HP Printeroftware Install '.  Yes, I did.  When I stareted, he said that the first step is to remove the old software, and then run troubleshoot, and then reinstall the software.  I stopped.  The function 'aid' referred me to what seemed like the HP Web site, and is where I used the password to enter the site, but I found nothing referrencing foregoing.  Was it Spam?  If this is not the case, should I try to find software troubleshooting.  I have deleted FRO my office where it was downloaded. I use Windows 7, the recently installed in the new computer from a computer earlier crashed

I'm not sure about the email you got, but you can update the printer directly from its façade, assuming that you have connected it to the internet.  See here for more information.

Tags: HP Printers

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