Of installation after Captivate 9, message «Adobe Captivate has stopped working...» »

Hello

I just install Adobe Captivate 9 on a PC Windows 7 SP1 64 bit fresh and uptodate. When I launch Captivate I UN message "Adobe Captivate has stopped working... Close the program. Impossible to use the product at the time :/

I find the following error in the Windows events:

Name of the failing application AdobeCaptivate.exe, version: 9.0.0.223, time stamp: 0x55cc20a2

Errichteten module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

Exception code: 0 x 40000015

Offset error: 0x00000000000740da

Errichteten process ID: 0xd50

The failing application start time: 0x01d1ed60445edc7a

The failing application path: C:\Program Files\Adobe\Adobe Captivate 9 x64\AdobeCaptivate.exe

The errichteten module path: C:\windows\system32\MSVCR110.dll

One of you one you he already met a similar BP?

Thank you for your help in advance.

Christophe

Hello

The problem is solved! Thanks to the Adobe support gold

They have highlighted Quebec City at the launch of Captivate, the program searches the location of public documents. This research (api system) did refer the path "C:\Users\Public\Documents.

The public use of the documents was disabled in the GPO "disable known directories."

Thanks to Ashish support that got much help

Christophe

Tags: Adobe Captivate

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