Office Jet 2130: why isn't my Office Jet 2130 scanning in color, still print in color, (suddenly)?

I just scanned a few photos in color and have the proper color settings, then I printed a few color photos and now I can't scan in color, yet can still print in color. All cartridges are full. What gives?

Welcome to the HP Forums @DogenGenjo,

I'd love to help you with your Deskjet 2130. I see from your description, you are able to print in color, but you can not scan in color longer. I am convinced that I will be able to help you find a solution, and I ask only that pay you it forward. When solve us the problem, I would mark you kindly post as accept as Solution so that others have the same or similar problem can find what worked for you.

You said that your settings are correct, but I wonder if you try to change your preset scanning if it would work. You have the scan on scan document or scan photo? Can you also check the color scanning settings and let me know what it says?

While I wait for you, let's run printing HP and Scan Doctor (PSDR) to see if he can help us identify and resolve the issue. You can download the PSDR since the following link: www.hp.com/go/tools

Please let me know the result of your efforts and I will get back to you as soon as I can. Thanks, I can't wait to hear back on your part.

Tags: HP Printers

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