Office Jet 6812: doctor scan worked for three hours, very little progress

My Office 6812 jet will print but not scan. Scan Doctor worked for three hours. Progress bar remained the same, even though is says it is scanning. Should it take this long? Also, I can not bring up the print, Scan, tools page. Have the latest drivers installed. Help

You will have to abandon it. The doctor of printing and scanning only takes a minute to run.

Tags: HP Printers

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