Office Live question of Silverlight

Have had Silverlight installed for more than a year without problem.  Recently connected to live Office and got a message suggesting a silverlight download.  My assumption was that it was an update.  Download failed several times.  Checked Add/Remove programs and what are there.  Next option was to uninstall/reinstall.  This attempt was abandoned because silverlight.msi was not found.  Silverlight download is an executable, and then, how do I point the uninstall process in a silverlight.msi file?

This has happened on a XP machine and so I think that it is appropriate to post here.  Advice requested

MNewsome salvation,

First of all I suggest you install Silver light version 4 on the computer and check if the problem persists.

If the problem persists, then try completely uninstalling the light silvery computer then reinstall and check if it works.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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