Office not working/guard freezing

My Office Guard freeze or does not when I double click on an icon, it is not yet highlight the icon. It will not open even the option to right-click. But I can see the cursor and click on the my taskbar and still access my documents/files through the start menu. Can you suggest what I can do to stop what is happening?

Hello

·         When the issue started?

·         Is the same case in SafeMode?

Step 1: If it doesn't happen in safe mode, then check in clean boot as well.

Note: Please make sure that the computer is configured to start as usual by following step 7 of article.

Step 2: Post event log

See if there is no event worthy of mention in the event log. Event logs are special files events important folders on your computer, for example when a user connects to the computer or when a program encounters an error.

What are the information contained in the logs of the event (Event Viewer)?

Diana

Microsoft Answers Support Engineer

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Tags: Windows

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