OfficeJet 4500 all-in-One Printer G510h - can't scan using the printer or HP Solution Center

When I tried scanning document/image of my desktop with the use of the HP Solution Center, by pressing the button scan, printer/scanner does not react but simply go back to the home menu. I've tried a few things: reinstall the printer driver, restart the computer, unplug and turn on the printer, but it's the same thing happens again.  When I tried to scan the document/image directly from the printer/scanner, the following error message appears on the HP Solution Center:

"An error has occurred with the HP scanning application. Try the following steps after each step, try to scan the image.
-Restart the program
-Restart the computer
-Reinstall the HP Photosmart software that came with the device. »

However, there is no HP Photosmart software supplied with the unit.

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Hello

Please perform the below mentioned steps that should solve the problem.

Click START > computer > C: > Program files > HP > Digital Imaging > Bin > right click on hpscnapp.exe, and then click SEND TO OFFICE.

Back on the desktop, and then double-click the shortcut icon hpscnapp.exe , he would open the interface to start scanning.

Kind regards
Jabzi

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