OfficeJet 4630: digitization of jet Office 4630 for mac

I'm trying to scan from officejet 4630 on my mac laptop.  It gives me a message "Scan of the computer can not be activated.  It also says "Please download and install the latest version of the software from the HP Web site".  I did it twice and I still got the same message.  I am able to print perfectly but will not scan.  What can I do?

Hi @laley,

Thanks for joining the Forums of HP Support with your scanning problem.

I understand that you use a HP Officejet 4630 e-all-in-one printer with a Mac OS X 10.11 El Capitan computer and you are unable to scan. I would like to help with that.

You mentioned that you have installed the printer software. The next thing I would do is to reset the Mac printing system. Here is an Apple Support document that can help needed - reset the printing system.

After resetting the printing system, the printer will have to be added to the printers and Scanners window. You want to make sure that you select the driver "HP OfficeJet 4630 series" instead of the "AirPrint" driver in the menu in the printer window 'Add' drop-down 'use'. Here is a document that can help with this if needed - Add or remove a printer.

Please let me know if that solves the problem, or if you need assistance.

Tags: HP Printers

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