OfficeJet 5740: Warning of false 'out of paper' Officejet 5740

When you print from iPad or phone using AirPrint, Airprint menu displays the message 'printer is out of paper' whenever the JO 5740 is selected, and yet the printer is full and prints normally without worrying. On Mac, printing queue always shows "paper tray is empty", still prints normally anyway. He did it since the first time I ever printed on it. I did an online chat with the help of HP, and the representative concluded that the printer was defective. I switched the printer at the store that I bought it since then, and the second printer does exactly the same thing from the moment I plugged it. The printer itsself never shows a warning of paper output. Removal and replacement of paper do not help. In any case, I'm wireless printing. Please note, that the printer WON'T pick up the paper and print normally; It is just falsely indicating one out of paper.

Jac I found this on my own. HP was going to replace this printer because they concluded that it was defective. However, it works as expected! This printer has two paper, one for plain paper trays and one for paper photo 4 x 6. Because I do not print photos, I didn't load the photo tray. Thus, each device notified me that the printer is in paper. All I had to do was load the paper picture sample provided with the printer and the BAM!, no more message. I can't believe I spent an hour on the phone with the help of HP check of the cables, reinstall the drivers, reconfiguring wireless, move the printer closer to the router, blah, blah. They don't even know their own products.

Tags: HP Printers

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