OfficeJet 6500 E710n-z: Officejet 6500 E710n-z Auto-Duplex WARNING

No matter what size paper, I get an alert indicating:

"Paper too short for Auto-Duplex.

To cancel the print job, press the Cancel (X) button on the printer.  If you want to use the shorter paper, you can manually duplex it by selecting "manual duplex" in your software application... »

I click OK and it prints but it's so annoying to have to do it all the time.  I reinstalled the printer, printer, preferences, set the print job in the software and it still gives a warning.

Any help?


Hi @rickduncan56 and welcome to the Forums of HP!

I see that you receive errors of duplex printing.  I would like to help!

I recommend you to perform a power reset.   Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I suggest also download and run the HP print and Scan Doctor.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

Similar Questions

  • Printer icon double label explanation yellow Officejet Pro 8600 Plus, automatic duplex short-term paper.

    OfficeJet Pro 8600 Plus, Auto Duplex paper too short. Runnig Windows 7 on Envy 17 3D t. How can I get rid of this 2nd icon, it came after I reconnected to the laptop on the USB port a day. Don't troubleshoot the icon that has yellow mark next to him. The printer is wonderful it prints beautifully. What I've done is by clicking OK on the normal icon created when the printer was installed when the message appears on short Duplesx Auto paper, I click ok and it prints fine. It bothers me that there is a second icon with a yellow mark on it. I know this isn't like that. The system finds no problem do you the troubleshooting tools. Tells me no problems.  Unless she's storying for me. Thank you

    Blessings to all


    To solve the problem with the yellow mark righ - click this device and choose uninstall. Restart the system and this problem should be solved.

    To solve the problem with "Auto Duplex paper too short" Please check the link below:

    using my new printer officejet pro 8600, I get a warning "too short paper for auto-recto-sided".

  • OfficeJet 6500 a +: [El Capitan] duplex resets and unusable scan to PC option

    Hi all

    I encounter a bug very annoying with the latest driver for my Officejet 6500 a + (E710n) on MacOS El Capitan.

    I equipped module two-sided to two-sided printing from the printer and enabled this option in the printer to use. Hoever, every time I do a printing two duplex printer is automatically disabled.

    I tried to reset the printing system of the operating system, removing the drivers, reinstalling them and everything I could find on the web and on your support pages.

    I have this problem persists.

    I hope that the problem would have been fixed sooner or later, but nothing seems to happen.

    Is this a known bug/problem that can be fixed or not?

    It's really frustrating set the duplex option, each time I need to print a document and somethimes it lies a lot of paper is wasted because of this problem.

    Without forgetting to mention that the very useful option "Scan your PC" seems to have been completely forgotten by HP and it's still useless.

    You will anable it new or not?

    I regret to say that I am really unsutisfied by the media.

    I bought a HP printer because I thought that the brand would have the guarantee of quality of the product.

    It seems I was mistaken, from the day I bought the printer, I had problems even more each version of the driver.

    Just one last thing: print Wi - Fi network is unusable, its so slow I could hand copy a document instead of printing.

    I'm looking forward to hear from you,



    Dear RnRMusicMan,

    Thanks for your suggestions.

    Unfortunately, however, they were not useful for my problems.

    After spending so much time trying each possible configuration and different drivers, I found the solution to all my problems (and more the impression of a Wi - Fi connection that seems completely unusable due to defects printer, I found other users complain about this).

    Firstly, instead of using the driver just E710n-z use the E709n series 1.

    It rolls and the duplex option is never reset to 0.

    Second, if you want to use the Scan to PC option of the printer for Mac, you need to download the HP Easy Scan from the Mac App Store app. This is the official application for scanning and receive analyses of the printer.

    I wonder why I couldn't find it anywhere, and I repeat once again anywhere, it is mandatory to use such an application. It's really disappointing.

    I don't know if other people can do the same thing on my account, but here I paste your sentence:
    "If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know! »



  • OfficeJet 6500 has more auto answer is not activated the fax


    I'm at my wits end.  My 6500 has more Automatic faxes stopped, manually I can still receive.

    (1) fax Test - all spent

    (2) I have a (answering machine) phone line & fax - WITHOUT distinctive ring

    (3) wire phone with 2 connectors only, according to manual

    (4) I set up the fax according to manual (automatic response to 6 rings, 4 rings machine)

    (5) I am using a cable/telephone via a modem company

    (6) fax - slow speed (9600)

    (7) mode of fixed error - Off

    (8) fax Forwarding - Off

    (9) I searched these positions for two days and have not found the solution

    Thank you very much for your help!

    Found the Solution:
  • OfficeJet 7210 all-in-one duplex problem

    Since the Officejet 7210 connection to laptop running Vista Business, printing accessory 2 sides with rear tray is not recognized. I have been using the 990c for 2-sided Deskjet driver but it does not recognize the quarterdeck. Impossible to print photos using the quarterdeck, and when I try to load the photo paper 4 x 6 in the main tray, the image will print to the position of the center of an A4 page, not the location when the tray is adjusted to 4 x 6 (10 x 15 cm) stock AM. How can I activate the rear tray feed stock photo.

    Is there an updated driver for the 7210 that supports the duplexer with rear tray or what other solution would you recommend?

    Given that the duplexer and the rear tray were optional on the Officejet 7210 the default driver for them being "not installed".  Go to the printers, right click on device settings 7210, folder properties, Installation Options, and set the duplex unit and the rear tray installed, apply, OK.

    This makes the rear must be accessible and you can try duplex printing.  You will probably need a patch to correct the print head back down when printing double-sided, it is available as described here.

    Kind regards

    Bob Headrick, MS MVP printing/imaging

  • OfficeJet Pro 8500 A910: printer duplex option forget

    I have the duplex unit installed and that you have used successfully for some time.   Are some time I tried to print double-sided, but the option was not in the print window.  I went into the options of the printer and found that the duplex was not checked.  I checked and was able to print two-sided without problem.

    Some time later I tried again to duplex, and again once the option wasn't there.  I can reset the option, but very shortly after the OS 'forgets' setting.  Basically, I have to do every time I want to duplex.

    This was not always a problem.  It worked fine until a couple of months ago (and Mac OS updates several there).  I have two Macs connected over wi - fi for this printer and Mac have the problem.

    Hey @alhurley,

    Welcome to the Forums of HP Support! I hope you enjoy your stay here.

    I understand that you have a few options with the option of double-sided printing associated to your Officejet Pro 8500 all-in-One printer on your computer Mac OSX 10.11. I can help you with that.

    Here's how we should be able to fix this:

    1. Disconnect the USB cable if it is connected.
    2. Click your Apple system and print and Scan preferences icon.
    3. Hold down the command key and click the icon of your printer on the left.
    4. Click on reset printing system.
    5. Restart your Mac.

    Now connect the USB cable again if you removed previously. Otherwise:

    1. Go to the Apple preferences system, print, and Scan.
    2. Press the button "+" in the lower left corner.
    3. Select your printer from the list.
    4. In the box next to click on Airprint and select your printer from the list.
    5. Click on Add.

    One last thing to do now is click on Apple, updates of the system and all the necessary updates.

    This should fix the duplex printing option. If not then the next step would be to contact Apple as there is something weird is happening with your operating system.

    Please let me know if this solves your problem or if you have any other questions. If not, have a great week!

    If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

    If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

  • This officejet pro 8600 is not duplex scan size of different pages, only the size of page letter

    I have a desktop hp jet pro 8600 and printer. My original printer scanned pages front and back of different sizes, the printer stopped scanning properly and I replaced with the same model. Now, this printer can not scan other than letter size paper. I can only scan two-sided letter-size pages! The reason why I bought this printer has been for its scanning capabilities. I talked to support HP they said it scans only some dimensions of the page in duplex mode. Please HP DIFFICULTY this problem and give your customers the ability to SCAN RECTO VERSO DIFFERENT SIZES of PAGE. I've been with hp for many years, printers, laptops and a computer

    Message reads

    "The document feeder only supports analysis for some sizes of paper double-sided. If your original is too long or short, use the scanner glass.

    HP I'm supposed to use glass scanner page-by-page, I bought a officejet pro for special to spend less time scanning features manually. I wonder what the reason for this restriction of page size, it worked on my previous printer.

    I solved this problem without downgrading the firmware to version CLP1CN1232AR.

    I downloaded and installed HP Web Jetadmin to do this (www. /webjetadmin). Then, I followed the instructions on the manual ( to activate this option.

    The image I used was obtained on the HP ftp site:

    The name of the image is: ojpro_8600_n911_g_n_1232A_09272012.ful.rfu

    Now, I can scan both sides of the legal size.

  • OfficeJet 6700: copies of bed duplex printing

    When I try to copy from the bed, my Officejet 6700, it prints both sides when I want to only print one side. I try to change the settings on the screen of the printer by going to settings: duplex and then only gives me the option of 1-original copy 2 sided faces. How can I change my settings to print single-sided?

    Thank you!

    Hi @onebusymom,

    Have you tried the deselection of the option "1-sided 2-sided original" (deletion of the box of the box).

    Otherwise, you can restore the default settings of the printer. On the front of the printer control panel select Setup > tools > restore defaults to reset the printer to its default settings.

    I hope this helps.

  • OfficeJet Pro 8100 - no Auto power on via USB?

    I just bought an OfficeJet Pro 8100 to my wife. It is connected via USB to a computer running Linux (Xubuntu 12.04).

    So far, it works fine, but it doesn't automatically when a print job is sent to it (which made our previous HP printers). Is there a way to activate this feature?

    Thank you.


    The auto power off feature is a new feature of the latest models, which completely deactivates the product (as its name) and it must be enabled to work.

    You can disable the auto power off feature, the device still will enter energy saving mode and return to normal mode on any work is done.

    You can find more information about possible setting below:


  • OfficeJet 7310xi does not print duplex automatically after installing Windows 8.1

    When I bought my Officejet 7310xi and installed on my Windows XP desktop PC it worked fine print double-sided documents automatically. I recently bought a new desktop PC with Windows 8 and improved to 8.1 Windows and downloaded and installed the Officejet software drivers from the HP download site. But now not printed double-sided documents AUTOMATICALLY - when this option is selected, I get a pop up screen telling me to remove the documents from the output tray, turn around, and then reinsert them into the feeder, that is, that it acts as if I asked for MANUAL duplex printing.

    I found this to be the solution: the "Général" tab: I clicked on "Edit properties"; This time when I clicked on the "Device settings" tab, the "unit duplex (for printing on 2 sides): not installed" line was not dimmed, and I was able to change the setting for "installed". Automatic printing two-sided works now. Thanks for the help.

  • OfficeJet pro 8500 has no duplexer

    I have an officejet pro 8500 has, and I bought it without a duplexer. The shoots just the paper on the back, is there a sign or something I need or do I have TO have the duplex unit installed to print. Thanks in advance.

    Yes, this should help you


  • HP Officejet Pro 8600 Plus auto conversion print fax


    When I click on print a document, a pop-up window appears to send a fax.

    I need to print the document, but it is currently not possible.

    Any suggestions?

    Thanks, PACullen

    Suggest you reload the software again.

  • OfficeJet Pro 8600: disable auto-answer

    Whenever someone calls me (she is not a fax, but a regular phone call) talk to me, I get a message on my printer there is a ' incoming call auto answer on ", then the name and number of the person calling.  I am unable to answer the phone manually.  This just started today.  I have to disable the automatic response to meet again my phone?  If so, how can I disable it?

    Hi @maaryann1008and welcome to the Forums of HP!

    You have set up the printer to receive faxes? Do you want the auto-answer on without it interrupting your calls, or do you just want it out?

    You can make the necessary changes to your fax configuration by using the menus on the front panel of the printer. Please press the arrow on the right side of the touchscreen when on the home screen, and then select Setup. In the configuration menu, choose the fax configuration, ad go to auto answer to turn it off, or go to rings before answer to change the number of rings the printer rings before fax answers.

    Please let me know if these changes on the Panel before solving the problem, or if you need assistance. Thank you.

  • HP 6500 has more - automatic duplex printing

    He bought for a friend, but can not get automatic duplex printing to work. Says it is installed and will allow you to do manual duplex printing! Obviously I'm not the only person who has had problems since that HP has published a directive on XP, Vista and Windows 7 (what we're missing) under the title of "double-sided printing Option is not available, even if an automatic duplex (Duplex) printing accessory is installed.

    Step 1 of this directive can be satisfied. Second stage is from another world! There is No "Features" tab on our menu and therefore we cannot continue!

    Can someone in the HP please look into this as soon as possible, because they have a very dissatisfied customer who lives about 85 miles away from me. Any help would be appreciated.

    Interestingly, even if the duplex option is installed and confirmed installed, when you go to print options and watch the finish tab - no duplex is shown?


    Brian Cameron

    Hi all

    This is wht I want to do:

    (1) in the printer setup menu look under the "Reports" menu and select "Printer Status Report. Once it prints look for the option "duplexer. Must say "installed".

    (2) in the computer, close all windows open as Word, Acrobat etc.

    3) double-click the icon of the printer that you see on the computer screen. Open the actions of the printer and then open "customize your printer.

    4) click on the tab "device settings". ' Here 'Both sides print' or "Duplexer" should say "Installed" or automatic "and if you see"Manual Duplex"it should read 'off '. Click on apply, and then click OK

    5) click on "Set your Preferences.

    (6) check the option "Print on both sides" or something like that. For this option, select "Flip on short edge.

    (7) also, click on the 'Advance' button and look for a reference to two back.

    (8) click on apply, and then click OK. Now try printing.

    If it solves your problem, but it prints backwards, application, click File ==> Print ==> select the printer ==>, click Properties. Here select "Flip on Long Edge" and then try to print.

    Note: Legal size paper cannot be used for duplex printing. Try again with size of letter or A4 size.

  • OfficeJet 7313 will not print duplex


    I bought the 7313 while working in Abu Dhabi.  It worked great, but suddenly won't print duplex.  I am running Windows 7 Professional.  My concern to uninstall the software and the download again is that it will cause an error with the printer cartridges.  When I got back to the Canada I had to spend 2 hours on the phone with HP for re - program the printer to take number of North American ink cartridge.

    If I install the driver, which is only available on the English site of the Middle East, he booted the printer to find the number of cartridge in the Middle East?

    Any help is apprectiated.

    Thank you

    Thank you.  Yesterday, I ran the doctor to print HP who finds an update was necessary.  The update fixed duplex printing and don't mess with my cartridge types.  So problem solved!

Maybe you are looking for

  • What should I do after I spilled water on magsafe. (no liquid on my macbook pro, so it is not damaged in any)

    It has a small green light now and my macbook pro can work on it but it won't charge my battery. Firstly you can solve this problem? (I unplugged it and put it in the rice) and secondly can it harm my macbook or the battery if I use it while there th

  • How to import pictures from my Album "Photostream" in my local library

    Hi all I was wondering how do I import pictures from my 'Photostream Album' in my local library. It seems that when I remove my phone Photostream things it reflects on my Photostream App Photo Album. I'd like to import the photos in Photostream local

  • W700 to the Canada package contents

    The Acer site seems to indicate the content that is received with the W700 varies by region. Anyone can confirm that in Canada, you get the keyboard, docking station, coverage, VGA cable and the Tablet? Thank you.

  • I lost Sound Recorder after Windows Update, I need to download again

    Original title: I have a new Acer Windows PC 7.__I rfunning have lost Sound Recorder and were informed by PC World, I need to download again. I was using Sound Recorder, when I had to abandon emergency program. When I closed the PC it started install

  • Wlan R40 problem

    Hello I buy a new card WLAN for my thinkpad, but I have some problem with the installation, I take an original PHILIPS for IBM card, I have attached an image to see the pattern. I can't find a good driver, I download the latest driver on the lenovo s