OfficeJet 8620: OfficeJet HP 8620-"Web Services has been disabled!"

About 6 months ago I bought an OfficeJet 8620.  It worked fine for 6 months.

It is connected via WiFi using a DHCP address, and the network as the scanning options to the network folder and Web admin are working very well.

I can access the printer Windows 10 PC, iPad Pro and 27 "iMac with OSX 10.

I decided I want to enroll in the program HP ink instant - so I tried to enable it.  Through the web administration page, I discovered that 'Services Web has been disabled!   Please contact your administrator or the person who set up the printer.

Any attempt to install or activate the web services (either through the admin web or printer) translates the same error.

I have reset the printer to factory defaults and the error is the same.

I'm completely unable to implement web services.

I don't know what should be the next step.

Welcome to the Forums of HP and thank you for your efforts so far @Hexland, I accept the challenge of helping you get this to work.

From your description of the issue, and what you've already tried, I think it would be best to reset the most complete.

There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

Printer resets: What You Should Know by @Bob_Headrick

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Tags: HP Printers

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