OfficeJet 8710 Vista installation fails as operating system not supported

I have a friend who just got an OfficeJet 8710 printer and software installation problems.

She has a computer HP (listed as p6110y), 64-bit Vista Home Prem w/SP2

When we try to install the software from the CD is States that the operating system is not supported. I went to the HP site and it detected running on Vista and downloaded the webpack_OJ8710_1881.

A ran it and the same error, the operating system that is not supported. Tried running it as an administrator, even. Went into the temp folder to run the installer directly, even. Uninstalled the old 8600 printer, rebooted, tried the installation, same error.

Wireless printer and * not * connected USB.

What else can we try?

Thanks in advance,

Hello

I suggest you to contact the retailer and replace the printer with a different model, the 8710 is not compatible with Vista 64 bit

You can find the specifications of the product below:

Minimum system requirements
Windows Vista: (32-bit only)http://store.hp.com/us/en/pdp/printers/hp-officejet-pro-8710-all-in-one-printer-m9l66a-b1h

Shlomi

Tags: HP Printers

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