OfficeJet Pro 8500 first wired referee

I have a first OfficeJet Pro 8500 all-in-in-one installed on a home network. It is wired ethernet to a Linksys router. I have two computers on the network - a running XP and a Windows 7. Solution Center works very well from the XP computer. On the Windows 7 computer, I just downloaded and installed the latest version of the software from the HP website. I can print to it and he ping the computer 7, but the center of Solution does not work. When I try to open the solution Center, I get the following error message: "HP Solution Center cannot work because your installation of the device is not complete." I have downloaded and run HP Print and Scan doctor, and we found no problem. I hope someone can help. Thank you.

JP

Hi jpilegg,

The message indicates that the installation has failed to complete.

Please download the uninstall utility and remove the whole driver using level 4.  There are instruction download page.

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-98744-3&cc=US&DLC=en&LC=en&os=4063&Product=3752462&sw_lang=

Tags: HP Printers

Similar Questions

  • HP OfficeJet Pro 8500 first print and mirror for treadmill mouse and t shirt

    HP OfficeJet Pro 8500 first concerns.  I tried to figure out where the printer setting is for printing in mirror.  It is usually in the Advanced Settings tab.  I called HP and was told by 2 different tech, then supervisor that HP does not include this option in this printer.  I tried to explain how I felt it was hard to believe and I was told that it is most likely was an option that was no longer necessary.  I have his name and the file number.  I asked this bump up the level immediately above, because I felt strongly HP has not intentionaly left this option.  I digress.

    Can anyone suggest anything.

    Thank you

    Joe

    Thank you all

    Got it to work.

    990 has not worked, 5600 had mirror but does not print correctly.

    I went to the HP site and downloaded different drivers until I could get to work.

    Thanks again

    Joe

  • HP Officejet Pro 8500 first: Feeder does not

    Hello:

    I use a HP Officejet Pro 8500 first all-in-one printer, and recently I started having problems with the document feeder. It always saves when a document is sitting there, but when I choose "Scan" it makes a really loud grinding noise, short and says that I need to reload the document, and then try again. I also noticed that the roller is demeaning not himself, he is already lowered when I place documents in now. I think that maybe that's the problem.

    I also have the error 'Pump motor Stall' when I restart the device.

    No idea how can I fix? I scan a large number of documents in the office and the document feeder is quite crucial for time management.

    Thank you!

    Hello @ddehner523and welcome to the Forums of HP, I hope you enjoy your experience!

    I see that you have questions about your feed paper.  I would like to help!

    I recommend to remove printer ink cartridges and reset the power supply.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    I would also turn on the power of the printer into a different wall outlet.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • OfficeJet Pro 8500 first stopped scanning

    My Officejet Pro 8500 has stopped scanning.  The message window says it is not connected to the network.

    I changed my DSL provided by the local cable company to ATT U verse a few months ago, but the problem does not seem to be related to this change.  I say this because when I ran the diagnostics, the printed page says that my problem is "the wireless radio does not work. Contact HP support. »

    HP support offered advice tech for $29) warranty, or sell me a new all-in-one.

    The wireless radio can be fixed? Is it a software problem.  I have to buy a new all-in-one?

    Hello JessicaD,

    I see that you have a problem with the wireless radio fails on your Officejet 8500. To inform you in this regard, if the radio has failed, it is not a replaceable part by customer, but I'll try to help you with the problem.

    Start as a result of this document: printer does not maintain the wireless connection.
    With this document, I would like to track:
    (1) restore your default settings of network on the printer.
    Go to setup (can be a wrench), network, and then restore the default settings of the network. After that the power on the printer.

    (2) turn off the wireless radio.
    Go to Configuration > network > wireless radio, you must have the option to turn it off.

    (3) hard reset of the printer.
    While the printer power cable for 30 seconds, while the cable is unplugged, press and hold the power button for 15 seconds. It's draining the printer of all power. Reconnect the cable.

    (4) turn on the wireless radio and reconnect.
    Go to Configuration > network > wireless radio - on. Then, go to Configuration > network > wireless are running the configuration wizard.

    If it was not successful in entering you connected to the network and or print wireless. You still have another option with the printer to try before replacing.
    If you have an Ethernet cable, you can set a wired network connection. Plug the Ethernet (cat5 cable) cable into the printer and the router. It will be assigned the printer a new IP, which means that you will need to add the printer to the computer. This will still allow the printer on the network and communicate with a wireless device.

    Please try all above and I would like to know how everything goes. Thanks for posting on the HP Forums.

  • OfficeJet Pro 8500 first, working to the new router. Menu locked up now, wireless

    Printer is HP73053C (Office Jet Pro 8500 A909n first) converted from DSL to cable modem.  Now wireless cannot find printer and lost top buttons (Tools, ink level and help) features.  Windows 7 pro 64-bit.  HP support intervened during the WEB search and told me I was out of warranty for them to help me.  Reconnected printer on USB, reinstalled the drivers, (OJP8500VA909_Full_14.exe) thin printer on USB but still can not find way to unlock lock-up wireless.  Still no access tools, ink (try to get to the wireless configuration) or menus help, no answer on the softscreen buttons.

    Please, can anyone help?  Is it possible to perform a "hard reset" on the printer?

    OK, you can try a reset more mild # and 6 keys.

    If this does not work, can you get it to a stable State where you can load the firmware update?

  • HP Officejet Pro 8500 first: Printers that HP Business will scan for OneDrive (SkyDrive)?

    Hello:

    The first part of this isn't really the problem, it's just to explain why we are looking for a replacement for this printer.

    Our office is currently using an HP all-in-one Officejet 8500 Pro Premier Series. The charger only really works when he wants (regardless of the resolution of the problems) and we arrived recently on an error message "pump" engine to a standstill at startup (which does not seem to impact, printing, scanning or copying that much). However, our new issue is one that many other experience with this particular model, and it's cyan not print do not at all. I cleaned the heads and blue printing, still does not want to show everyone. Yes, the cartridges are full; No, we don't want to pay $70 to replace part of the printer, when it has enough problems as it is.

    Now, we are looking for a new printer, and my controller wishes to be a brand of HP or a Brother brand printer. We still want an all-in-one, which a lot of HP, however, I need to know which ones will scan actually OneDrive cloud service. I see on e-print and other stuff, but I have no idea what this is. We want just to make sure that our scanner will be useful to our business, and we do a lot of scan-to-OneDrive, but it's a lot of time when the charger does not work all the time.

    You have any suggestions for HP printers? Do you know what models or do not Scan-to-Cloud services offer? I had a very difficult time trying to find one who has had this in the description and specifications.

    Thank you!

    EDIT: Sorry, I had to fix the title to 'scan' instead of 'print '.

    Hello

    Scan to OneDrive is much easier, just set up your printer (any web connected printer) or normal so that your computer is connected to scan to a location (Destination). For Windows 8.1, new printer can take OneDrive during the installation process.

    You can see on the image above, I did a test before the answer of your question (previous answer - print for OneDrive).

    Kind regards.

  • must my HP Officejet Pro 8500 first select correct tray based on the size of the documents

    The Prime Minister has 8500, two bins for paper, one for 8.5 x 11 and the default tray handles 8.5 x 14.

    I need to change the printer settings to get it to use the correct paper tray whenever I want to use 8.5 x 14.

    There is a configuration that allows the printer to select the correct tray according to the size of the document sent to the printer?

    OK, unfortunately the printer will do that automatically. However, if you go into your printing preferences, you can configure a print shortcut that makes switching back MUCH easier. If you need help on how to do that let me know.

    I hope this helps!

  • HP Officejet Pro 8500 first Scan to E-mail Setup

    I would like to know if someone has been able to get this option to work and if so it only works for a mail SMTP server or can set you it to an HTTP e-mail server IE; Windows Live Mail.  Any input would be greatly appreciated.  Thank you.

    GEORGE!  I thought about it.  For those who want to define this feature using Windows Live Mail and who use Qwest and hotmail, here is a link to discover this little bit of info I was looking so hard for.  http://www.Qwest.com/InternetHelp/QA/email/pop_smtp_qa.html use the name of the outgoing server and instructions including activation of SSL, require authentication, etc.  Use your complete username i.e. [email protected] and password for authentication.  Hopefully this might help someone else in the future and thank you for your help.

  • HP OFFICEJET PRO 8500 FIRST

    THE PERSON WHO INSTALLED MY COMPUTER INSTALLED MY PRINTER/FAX.  HE HAS NOT USED THE DISC THAT COMES WITH IT.  I NEED TO KNOW IF I PUT THE INSTALLATION DISC IN WILL IT ERASE EVERYTHING THAT IS NOW RUNNING NOW OR DO ANY STATE OF LEGIBILITY.  I NEED TO BE ABLE TO ACCESS THE HISTORY OF FAXES I SENT AND HAVE NO WAY TO DO IT.  CAN SOMEONE HELP WITH THIS KIND OF PROBLEM?  Thank you very much

    No, it will not WIPE anything. If you have already the FULL FEATURES of software and downloaded drivers, it is not necessary for the drive. It's the same thing. Is nothing useful on the drive, unless you happen to have a computer problem and your computer deletes the printer drivers. You can then use the disk to re - download the software.

  • OfficeJet Pro 8500 first - how I can print without color cartridges?

    Despite a set up preferably default in 'Black and white' print only, to avoid misuse of color ink, color ink cartridges are running out constantly and then the printer will not print.  I have same need print in color, I just wanted to the all-in-one functionality.  Does anyone know how I can print just without color cartridges?  I'm happy to remove them and finish with color.  Help!

    Hello

    I'm afraid that cannot be done, as a device color-all-in-one color ink is required and used.

    You can use black ink only redce using ink and do not use it for printing, however the color cartridge will BE used during the maintnace of tasks such as cleaning the print head and of alignment.

    You can find more info on the use of ink that are explained in the section "some color ink may be used when printing graphics or black text" below:

    http://h10060.www1.HP.com/pageyield/en-150/articles/howInkIsUsed.html?cCode=us

    Shlomi

  • I have HP Officejet Pro 8500 A910 (network). It prints backwards (last page first).

    How can I make my HP Officejet Pro 8500 A910 (Network) to print pages in order, i.e. page 1, first, etc. ?

    Hi kentpatty!

    If you go to the menu 'Préférences' when you go to print, there are an option for 'Page order' you can change "Back to front" to "Front to Back". Who should take care of it for you, but I would like to know if it doesn't and I'll try to find something.

    Thank you!

  • Upgrade of wired wireless Officejet Pro 8500 series A909a

    Can I put my Officejet Pro 8500 A909a to wireless by installing the 802.11 card?

    No, I don't think there is such a thing as a card for the 8500 802.11 (or any consumer HP printer I know).

    That said, you can connect the printer to your router with an Ethernet cable for the same functionality.

  • OfficeJet pro 8500 a print only if first been disabled then

    I am using a HP Officejet Pro 8500 has connected to a Mac running OS X 10.6.8 version - the printer will run only jobs if I unplug the power to the printer and turn it on, allowing him to warm up to print - any ideas on how I can get the printer to run smoothly while online? Thank you!

    Ok.  Here are a few ideas:

    1. make sure that the printer is connected directly to your Mac, not via a USB hub.

    2. on the front of the printer, turn off the sleep mode.

  • My first Officejet Pro 8500 is out of alignment

    I received instruction to open my printer, and check that the print head moves to the left and exposes the inks to check that they are not pinched.  The instructions say 'push OK' if the printhead is not moving to the left.

    There is no OK, please tell me how to get t it print head to move to the left.

    For Officejet Pro 8500 Prime Minister:
  • My HP OfficeJet Pro 8500 A910 cannot locate my network computer that you want to scan.

    My HP OfficeJet Pro 8500 A910 runs on Windows XP, wired network.  It allows to print from my desktop workstation, however, the printer will not locate my computer workstation for scanning.  I can't find any way to enable the analysis of the it function on the shortcuts the scanning HP or an HP printer connection.  I rebooted both my workstation and the printer, but still no connection for scanning.  Printing works fine.

    Hi hhcubed,

    You will need to open the stock Scanner Solution Center and then click on enable the Scan to computer

Maybe you are looking for