HP Officejet Pro 8500 first: Feeder does not

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• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• OfficeJet Pro 8500 a910 a does not print

  Hey all,.

  had some problems recently with my a910 Officejet Pro 8500 has.

  From 1 day to the other, it stopped printing, each document is put in the waiting room, but no paper out.

  The vacuum-ing line made no difference, al checked settings in the box.

  Had removed all software, installed again, all via HP.

  All fine until testpage, no go.

  All 3 Doctoringtools of HP given their chance, all very well once again, until the testpage, so no reaction.

  I'm all of the options, maybe one of you, the specialists have everything?

  THX in advance and regards, Sander

  Hey Gordon,.

  Windows 7, USB.

  After a week of trying I had solved tonight.

  Last night I pulled the plug out of the electricitysocket and let rest a day.

  When I tried tonight it print like it used to, as well!

  I don't know why, after you close a couple of times b4 electricity, to reset, no result then.

  Maybe now, with the new software (6th time install) and HP tools, he decided to once again where I bought it for...

  Thus, solved!

• HP Officejet Pro 8500 a Premium does not work!

  I have a HP 8500 a Premium e-all-in-one A910n. The problem I have is that printer power light is on but the printer does not. I have just used the printer because I have 2 connected to my network so basically, it's almost new. Yesterday I went to print a label for shipping to this printer and discovered that it did not work. Before a few power out for severe thunderstorms, here in Florida the printer worked when I used the latter. My 2 year warranty expired January 2013 never had problems with the printer before. After completing printer did not work I looked more and the power light was carried out. Printer has been connected to a bunch of surge protection. So did a search on the internet and found a solution of HP forum. First of all, I followed the steps to "restore an external power module.

  http://support.HP.com/us-en/document/c01321436#N551

  I connected the cable to the printer as suggested directly to a wall outlet. But the outlet wall available closest was across the room. So I plugged it into the wall outlet, then in power while the power is on. Plugged the power cord at the back of the printer and the printer started its initialization process for nearly 15 minutes. Then everything seemed OK on the touch screen. Although I don't have a check printing. I did a power button close so that I could use a closer outlet. I did that and plugged printer on another once tested the printer wouldn't turn back on. I repeated the same steps on the reset of the external power supply without result. The power led remains on the printer as well as on the external power supply. I can't touch screen of the printer and the printer is initializing. Can someone PLEASE! Is it the printer or power supply external power that his witness remains on too! It's a printer expensive used sentence... I can not find anything on printer get repaired on the HP Web site if necessary.

  Well, I changed the logic board with an 8500 a more Board of eBay. The Premium printer & more than 8,500 use the same logic board. The difference between the two printers, it's that the premium has a second paper tray. After you have installed the most logical and crossing my fingers when I plugged power cord in.... was worth the $27.50 I paid for the Board on eBay. The printer is indeed, works again. Don't understand why HP or someone else keeps parts for an old printer in 3 years. HP wants to just sell an upgraded model, so they can do more of $ people. I did not see elsewhere the printer dumping excellent condition.

  I appreciate your comments! Rich1

• HP Officejet Pro L7780 - document feeder does not attract pages. The charger did not result in pages using

  I have an Officejet L7780 which is not driven by the document feeder. He finds himself with the first page and try to in the page but it gets stuck with it.  I wasn't able to get through, but I can enter a part of the page that is stuck and shoot OK.  It seems that the rollers do not work much more.  Is this something that can be corrected/fixed/replaced?

  Hello

  Make sure you use media supported (weight/type).  If you frequently use your ADF, you can have an accumulation on the pick up rollers.  I have included a link below that describes how to clean them and how do I check to make sure that there is no piece of paper stuck under the hood of the ADF that would prevent to draw correctly.  Good luck!

  http://support.HP.com/us-en/document/c02019585

• HP OfficeJet Pro 8500 has: HP8500A does not print the programs in Microsoft office in color

  I don't really know when this problem started, as I often do not print Microsoft Office files on this printer, but today I tried to print things in 2013 of Microsoft Office.  Even if the grayscale setting has been disabled - they always printed on this printer in grayscale.  I tried to print on two of my other printers and they printed color very well with similar settings for these printers.  I tried to print my email address on the 8500 - it printed color very well.  I tried to print photos with photo gallery and my 8500 them printed in color as well, so it doesn't seem to be a problem with one of the cartridges in the printer color such that it will print color with other applications.

  I restarted my HP8500A, and I got the same results.  I restarted my computer, the same results.  I went ahead, downloaded and installed Microsoft Update Office 2016 think there must be a problem somewhere.  It made no difference.  When I print to the 8500 with shades of gray turned off in Word and print selected in Publisher - RGB I'm still printing in grayscale.  I take the same documents and I print on my other printers (HP Photomart C5580 All in One) and HP Deskjet 1000 and the same Microsoft Office 2016 documents will be printed in colour on both printers.  I'm running out of ideas to try to correct the problem. Any ideas?

  Thanks for your reply.  After trying a few other things, I saw that page print test HP and the Scan doctor kept coming out in grayscale, but still the print quality diagnostics Page was in color and everything was reported as good.  I just decided when all else fails, uninstall the printer driver and then reinstalled as it was the last thing to reset.  I have restarted everything, kept my fingers crossed and all print in perfect color!  For now at least!  So, I would say that my problem is solved and if it happens again, I'll uninstall and reinstall to try to resolve that obviously some sort of glitch mounted in the driver software.

• HP OfficeJet Pro 8500 first print and mirror for treadmill mouse and t shirt

  HP OfficeJet Pro 8500 first concerns.  I tried to figure out where the printer setting is for printing in mirror.  It is usually in the Advanced Settings tab.  I called HP and was told by 2 different tech, then supervisor that HP does not include this option in this printer.  I tried to explain how I felt it was hard to believe and I was told that it is most likely was an option that was no longer necessary.  I have his name and the file number.  I asked this bump up the level immediately above, because I felt strongly HP has not intentionaly left this option.  I digress.

  Can anyone suggest anything.

  Thank you

  Joe

  Thank you all

  Got it to work.

  990 has not worked, 5600 had mirror but does not print correctly.

  I went to the HP site and downloaded different drivers until I could get to work.

  Thanks again

  Joe

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• OfficeJet Pro 8500 first wired referee

  I have a first OfficeJet Pro 8500 all-in-in-one installed on a home network. It is wired ethernet to a Linksys router. I have two computers on the network - a running XP and a Windows 7. Solution Center works very well from the XP computer. On the Windows 7 computer, I just downloaded and installed the latest version of the software from the HP website. I can print to it and he ping the computer 7, but the center of Solution does not work. When I try to open the solution Center, I get the following error message: "HP Solution Center cannot work because your installation of the device is not complete." I have downloaded and run HP Print and Scan doctor, and we found no problem. I hope someone can help. Thank you.

  JP

  Hi jpilegg,

  The message indicates that the installation has failed to complete.

  Please download the uninstall utility and remove the whole driver using level 4.  There are instruction download page.

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-98744-3&cc=US&DLC=en&LC=en&os=4063&Product=3752462&sw_lang=

• HP Officejet Pro 8500 A909n: HP Officejet Pro 8500 A909n - heads will not snap.

  HP Officejet Pro 8500 A909n - heads don't align.

  -replace the heads-get green light in the HP utility on both

  -replace the ink

  -reset printer.

  He's still not the alignment - mires look OK (2 and 3) with the exception of the verticle (focal 1) lines

  second line 3 game are a little out of the middle (vertical)

  Anything else I can try?

  Hey @bgflyer,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the alignment of your Officejet 8500 first all-in-One printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve problems of alignment with your printer.

  If after the above, that you can't always line up, the printer must be replaced. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8500 first stopped scanning

  My Officejet Pro 8500 has stopped scanning.  The message window says it is not connected to the network.

  I changed my DSL provided by the local cable company to ATT U verse a few months ago, but the problem does not seem to be related to this change.  I say this because when I ran the diagnostics, the printed page says that my problem is "the wireless radio does not work. Contact HP support. »

  HP support offered advice tech for $29) warranty, or sell me a new all-in-one.

  The wireless radio can be fixed? Is it a software problem.  I have to buy a new all-in-one?

  Hello JessicaD,

  I see that you have a problem with the wireless radio fails on your Officejet 8500. To inform you in this regard, if the radio has failed, it is not a replaceable part by customer, but I'll try to help you with the problem.

  Start as a result of this document: printer does not maintain the wireless connection.
  With this document, I would like to track:
  (1) restore your default settings of network on the printer.
  Go to setup (can be a wrench), network, and then restore the default settings of the network. After that the power on the printer.

  (2) turn off the wireless radio.
  Go to Configuration > network > wireless radio, you must have the option to turn it off.

  (3) hard reset of the printer.
  While the printer power cable for 30 seconds, while the cable is unplugged, press and hold the power button for 15 seconds. It's draining the printer of all power. Reconnect the cable.

  (4) turn on the wireless radio and reconnect.
  Go to Configuration > network > wireless radio - on. Then, go to Configuration > network > wireless are running the configuration wizard.

  If it was not successful in entering you connected to the network and or print wireless. You still have another option with the printer to try before replacing.
  If you have an Ethernet cable, you can set a wired network connection. Plug the Ethernet (cat5 cable) cable into the printer and the router. It will be assigned the printer a new IP, which means that you will need to add the printer to the computer. This will still allow the printer on the network and communicate with a wireless device.

  Please try all above and I would like to know how everything goes. Thanks for posting on the HP Forums.

• OfficeJet Pro 8500 909 a will not be re - install Mac 10.7.5

  I am very frustrated with this issue, I'll have. Here are the bullets:

  • Running Mac 10.7.5 (Lion).  Printer is connected to this computer through the USB port.
  • Has started to receive messages on my all-in-one HP OfficeJet Pro 8500 909 a scanning would work not and check the documentation for the aid.
  • While looking online and through some troubleshooting, I deleted my print printer to attempt to reinstall fees.

  The main problem I encounter is that I can't seem to re - install this printer no matter what I try.  Here's what I tried...

  • Tried to launch the HP (ver 2.3.15) CONFIGURATION UTILITY and DEVICE MANAGER HP (1.5.8) that was installed on this machine for the printer.  When going through the Setup utility, my device is not seen, so it is considered for a screen and then I invited me with a message that says that my device is not supported by the installer and I had to go to hp.com/support for more help.
  • When I go through SYS PREF > PRINT & FAX and try to click on the '+' to add a PRINTER, the printer never shows in the choice of 'default' as being same / connected.
  • When I go to find help on the support site, the indications only can I find tell me I should use for the Lion, update the Apple software to download the latest update (which I'm sure has already downloaded on this machine in the past).  Tried to restart my Mac, reboot and disconnect all the wires between the printer and Mac, to see if it would work the update of software this printer is connected.
  • I scoured the HP website to try to find the "utility installation hp for lion" install file, but it doesn't seem to be available as a manual download - each direction pointing right back on software updater.

  It is where I am at-I feel like I'm stuck in this small black hole where I can't use the HP Installer on this machine b/c it is too old and I can't download something 'new' of Apple Software Updater.  I did go to the Apple website and download the drivers for Mac OS x Mountain Lion & Lion. I have installed for this machine, restart and still nothing that shows this as a connected USB printer.

  Help, please.

  Chad

  Hi chadkafka,

  Follow the steps below

  1. check that your USB cable is good using a new

  2 open the system preferences and then right-click in the white area open. Select the Reset printing system

  Note: If you have installed other printers this will remove all printers in the print queue.

  3. open utility disk, then on your hard drive. Click on repair disk permissions

  4. connect the USB cable to a Mac and then select now, when it asks you to install the printer

  5. click on the apple icon Mac in the upper left corner and then run software update to reinstall the printer using the ASU.

  Let me know if you get the printer installed successfully?

• HP Officejet Pro 8500: Paper feeding problems

  Why my printer HP Officejet Pro 8500 has constant pain to pick up the first sheet of paper, when the 'Print' is selected.  He invariably through a blank sheet and then gives the message "on paper" when the paper is in the tray.  It's same with envelopes.  Frustrating!

  The troubleshooting in the here document steps can help solve problems loading the paper in the printer Officejet 8500.  Please go through all the steps in order.

• OfficeJet Pro 8500 909 a-. do not reset ink level

  Hi, I have an officejet pro 8500 and I have a problem has a simple solution, I hope! I put it in a new black 940XL high capacity cartridge anhd the LCD screen on the printer and the solution center monitor always shows an explaination (!) mark. This indicates that the ink is close to finishing. In the HP Solution Center, it also shows that the ink level is very low. I can only assume that the printer still think it's the old cartridge. Is there a way that it can be reset, so the printer recognizes that it has a full cartridge?

  Any help would be appreciated.

  Thanks, Ian

  Ok! In desperation I put in another cartridge and everything works.

  Obviously some kind of flaw with the cartridge. I'll take it back to the store when I can

  Thanks anyway

• Touchscreen Officejet Pro 8500 A910g a will not answer and the test page does not print during installation

  During the setupl touch screen lights up with the screen language and network led on.  Test page does not print.  Touch screen will not respond.  Printer purchased on 20 Oct.

  Hi paulw17291,

  Power remove power at the back of the printer cable. Wait about 1-2 minutes before plugging it back in. Let me know if that solves the problem you are experiencing.