OfficeJet pro k8600: K8600 wont install on a windows 7 64 bit

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  CLARIFICATION:

  I use a processor 3 GHz Intel i7, 12 GB of RAM on Windows 7 Pro 64-bit (Service Pack 1) OS. My printer is a HP Officejet Pro K8600 - it is NOT an all-in-one printer. This is a printer large format, single tray. I have Avast Home Free edition runs on the PC as well as SBSD and widows firewall ACTIVE. In my Panel "Devices and printers", it also shows that I have the following 'printers' installed: Adobe PDF (copy1), Fax, Microsoft XPS Document Writer, PrinterShare, Quickbooks PDF Converter, QuickBooks PDF Converter 3.0 and send to OneNote 2010. Windows Update has been on 'Manual' which allows me to choose which updates to install and when. However, at some point during this troubleshooting - I for 'auto' changed, so I don't think there are a few updates to Windows that has been installed automatically.

  Just for additional notation, I also use a double 4 operated by two NVIDIA graphics cards monitor display monitor. Not that it should be any problem because I use this configuration for some time. However, I was surprised to find that some software does NOT support more than two monitors. Very strange.

  SCENARIO:

  This printer is about 6 years old. It has been a great printer and I rarely had problems with it apart from maintaining normal jet ink and minor errors. I have been successfully connected to the current computer at least 2 years. Once again, never problems. The printer is connected directly to the computer using a USB standard cord - less than 12 feet long. Printer is also shared on the home network and I can usually print using my laptop in the network without any problems. Printer is on a shelf on the wall above my workstation.

  QUESTION:

  PART A: Two days ago, I was about to print a simple, small Photoshop CS3 PDF image. It is a daily task - size of the document was less than 11MB. The printer has not initialized as usual - I noticed that the light flickered.  But the printer is trying to print (print head not move not, does not feeding paper, no noises). So I tried to follow the standard troubleshooting methods by which is obvious - restart the printer. The flashing light has not disappeared. I have checked for jams, reinstall the carttridges and opened and closed all the doors - and then restarted the printer again. I also restarted my PC at the moment. Aware of the printer light continues to blink. I then the 'X' button on the printer while the printer power off and power it back up. This (I believe) ran a diagnostic standard and print a test page. Everything seemed normal on the print. Power led is no longer flashing. I have Open the printer only and cancelled all documents -removed something that was there. Schecked double for all other printers (I) with the documents in the respective queues - nothing found. Also noticed that the printer status is "Offline."

  PART B: Now, I decided to print a simple Word document. This time the printer did nothing. No sounds, no lights flashing and no movement of the print head. I decided that I was going to unplug the USB from the PC and plug it into another USB port. This caused Windows to try to 'install' the printer drivers - I assumed that they would be fair here. However, I got the following popup status of driver-

  

  This, of course I worry about. Again, I have anoccupant to print a regular Word document. Printer has not responded at all. So I checked the devices Panel and printers and found that the printer has been listed but showing "status: troubleshooting needs. I right clicked on the printer icon and clicked on "Troubleshooting". Then I got this-

  

  Then I clicked "Apply this correction" - which was not a "fix." Simply, she re-launched Windows in order to install the driver. Which resulted in the same popup indicating the status of driver install - but have not installed. I checked the policies of the printer to make sure that no documents were persistent. There is no document for any printer listed.

  PART c: Now, I go to support and download the section of the HP Web site for my printer model. I have download the latest package of driver/software for my version of Windows. Once the software installation begins, it ends up by asked me to unplug the USB for my printer. I did it. Then later in the software/driver installation, it asked me to re - connect the USB port of the printer to the computer. I did it. Installation window has detected the printer, and a second course contextual view displayed between PC and printer - steps 1-6. The process seems to hang on step "5 of 6". Then I finally get it.

  

  The 'help' was not very helpful here. Basically 3 options:

  1. Make sure the device is connected to your computer and turned on. Click on the "< back"="" button="" to="" try="">(I tried this - even doesn't have a result). "
  1. If the configuration of the device does not complete, some hidden configuration commands will be over. Click on the "< back"="" button="" the="" wait="" a="" few="" minutes="" for="" the="" device="" setup="" to="">(also tried - waited 10 minutes - still not)."
  1. If the problem persists, check the troubleshooting section in the Readme file, located on the CD-ROM. (printer is 6 years old. I don't have the CD. At installation of this download. If it was not very useful).

  So I you click on "next >" and received a message that basically says that the installation was a failure and I should try again or contact support manufacturing.

  PART D: I found an article on the forum to Support HP here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8600-driver-not-installi... I followed BharathKumarK's long troubleshooting suggestion. did everything exactly as shown. No problem is. This does not solve my problem. I again ran MSCONFIG and passed my services and selections start back as they were before this troubleshooting. Once again, restarted my PC and started searching on Google and HP for more responses. Printer was still in "Troubleshooting" in Control Panel devices and printers (as in part B above).

  PART e: I found an article on the Forum of Support HP, who suggested to use the "HP Print and Scan Doctor" to solve problems. I have downloaded and installed on my PC. The program Ran. It considers the K8600 printer and I clicked to move forward. Then I get this message-

  

  I know by the failure of installation described in the PART C it was true - thank you for what is obvious. At this point I quit a job for a whole day solve this printer. Then... of course I click on 'Get Installer' -knowing full well it's doing nothing, most I've tried to do. Yet, I'm still as advised. Download the driver/software package. Followed the steps - even ONCE got to 5 from step 6 and hook - finally showing all the same mistakes as in PART C.

  PART f: now I'm suspecting there may be cord issues. I have a HP Officejet H470 in the closet. I have it pick up and borrow the very short USB cord of this printer. It is a USB cable that is supplied with this printer. I have disconnected the K8600 current USB cord and plug the borrowed cord -it was too short to reach my office upstairs. So I put on my laptop. It is also a processor 2 GHz Intel i3, 6 GB of RAM on Windows 7 Pro 64-bit (Service Pack 1) OS. I have connected the printer to the laptop. Open an regular Word document and print. It successfully to print! I thought I had found the question - faulty USB cord! # Because of the way that the printer is on the wall and the cord is so short, I had to unplug the laptop USB to the laptop. Now, I come back and try printing another document I needed - I think that it was something from the internet. I pick up the laptop and Plug the printer into the laptop. Send the print job, printer sounds like it is about to start printing and then... nothing. The printer power light begins to blink. So I tried the same basic troubleshooting - restart the printer, by restarting the laptop... etc. I have to unplug the printer from the laptop. Finally, received the fire of the printer goes in now the key 'X' on the printer while the power on the bike. For the moment no diagnosis is printed by the way. Now I Plug the USB into the laptop. Windows picks it up and tries to install the drivers... as in PART B above. Now I'm back in the vicious circle of the same question on the laptop troubleshooting. Which I followed the PART Aand PART B , PART C... .the everything with the same failure.

  PART g: Now I'm frustrated beyond comprehension. It's day 2 of troubleshooting! I need to get back to work. I decided to leave the only K8600. I have to turn on the HP Officejet H470 mobile printer. I plug in the laptop - as I still need to print a working document. Windows picked it up and I got the Windows Installer popup of pilots. Got EVEN COULD not install driver message described in PART B!

  BOTTOM LINE:

  I need a printer. Printers that I have in my office are now overpriced paperweight. I don't know if it's printer problem, cord issue, Windows 7 problem or USB port problem... but I need help. So I spent all the morning writing this as detailed as possible, in an effort to last stitch to beg for help! Someone at - it still reading this? I swore if someone suggests one of the steps I've already tried... I think I'll hit the roof!

  Thank you

  Benji

  @John_Getzke

  Your last solution doesn't work anymore. HOWEVER... I have found the solution in an IMPROBABLE PLACE!

  Was this morning in Microsoft Excel and clicking on enter far into my stats in morning, and strictly out of habit, I clicked to print. It gave me an error message that I had never seen. (photo here)

  

  So I googled "error message 'The domain Active Directory Service is currently unavailable'". I came across a Microsoft support forum: http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/when-searching-for-a-printer-i-get-error-the/e3681f75-93bc-4779-88e2-dd0e5192202a

  Someone on this forum (several entries) suggested something on Notepad.

  I thought that "it IS STUPID! IT DOES NOT WORK! "But what the 7734... I'll try it anyway... IT WORKED!

  SOLUTION

  1. open Notepad.

  2. under file > print.

  3. click on "add a printer".

  4. a pop-up window displays and asks if you want to set up a LOCAL or NETWORK printer. (Mine was LOCAL)

  5. Select the printer port (mine was USB001 (virtual printer to USB port))

  6. you continue and gives you choices for type of printer on the left (IE. HP, DELL, BROTHER, etc..) (Mine was HP)

  7. on the right, you select the model of your printer. (Mine was HP Officejet Pro K8600)

  8. click Next, and a prompt QUICKLY introduced me with (over quickly) status bar and went to options "Printer Name" and "printer sharing."

  9. the last prompt allows you to "print a test page.

  I clicked on the test page printed and was SUPER HAPPY here my printer immediately start printing! Boxes printing and notebook. I went back to my Excel file. Clicked on print and VOILA! Print like a charm!

  I really hope this helps someone else out there. I wish I could tell you why it works or what was stopping Windows and HP of the installation of the printer, but at this point, I really don't care. I CAN PRINT AGAIN!

  Thank you John for trying to help with this problem!

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  The Officejet Pro K8600 has ink cartridges that are separated from the print head Assembly.  The pipes of the unit ink cartridges in the front lower left of the printer internal for the print heads.  With this type of printing mechanism, a print quality problem, for example a missing color, usually resides in the printheads of the unit.

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  N N N N N N N

  Hi @mohitarnold,

  Welcome to the Forums of HP Support! I see that you are facing some print quality problems with your HP Officejet Pro K8600. To better help you, please let me the following information:

  1. what program you print to depart from or arrive the fact in all programs, email, Notepad, etc. ?

  2. have you recently made any changes to the Windows 7 computer?

  3. How did you install the software and drivers for your K8600 JO?

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  Hello @Grammy72,

  Welcome to the Forums of HP Support!

  I understand that you are having problems of paper when you try to print from your computer Windows 8.1 for your HP Officejet Pro K8600 printer. Please include in your message that you have already done all the troubleshooting steps that are available on our Web site.

  At this point, please can I you look at the two support documents. Be sure just to what action has been forgotten.

  • "Out of paper" Message
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  HP Technical Support can be reached at the: 800-474-6836.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  Worldwide contact HP

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