OfficeJetPro L7680 print not Cyan (with no error message)

Hello

I have a HP OfficejetPro L7680 AIO.  It is 2-3 years.  It has original print heads and replaced the HP ink cartridges.  BLACK is XL ink, I'm starting to buy the XLs for other colors, but I generally by the combo packs for the best prices.  I use to use domestic (mainly documents/newsletters) and probably replace ink every 6 months.

For the holidays, I was working on a Photo project for a neighbor, print a photo 8 x 11 (on paper until the final version was made).  AKA, I was printing a LOT of ink, MANY times in the day.

The CYAN BLUE ink is low and must be replaced (as usual).  I replaced the INK with a cartridge (which may have been 6 + months since I buy the combo packs).  The saved printer of ink FULL and continued to print.

Approximately of 10 runs later, BLUE printing stopped in the middle of the image.  I couldn't make it work since.

I have:

  • Restarted the PC and printed in different applications
  • Different PC print
  • Print-out of Internet connections and USB
  • Printer unplugged (for 30secs) and rear plugged in.
  • Pull out/Pushed backwards in the ink cartridges and printheads
  • Ran printer tools: cleaning print head, head alignment, test Pages
  • Bought and installed a new cartridge Cyan XL
  • Print "several" more photos on paper & photo - in the hope of blocking are sorted?)
  • Left unplugged for 30 minutes and restarted (recently) printer

Altogether, the printer displays no error message.  Prints documents still printer with work yellow, Magenta and black... just the Cyan is not printing.  At other times (for example when the ink is too low), the printer displays an error message and prevents any impression until the issue is resolved.

What do you think happened?  Do you have any other ideas?

The only things left that I can think of is that the ink line is blocked or the print head is blocked.  How can I check this before spending $ 70 for a new print head, which is a big investment without knowing if it will work.

Thank you

-Jason

The print heads will probably be replaced. Just to be safe, go through the documentation below the link. To replace the print head, you need to contact technical support.

http://support.HP.com/us-en/document/c01957673

Tags: HP Printers

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