Old software won't uninstall

I had problems with my HP Photosmart B109n so I tried to re - install.

I delete the old, as I was in charge, I downloaded the installer, but it won't complete installation, it tells me that the driver is missing.  I tried to uninstall the program to try again, but it will not uninstall.  I'm at a lost what to try next.

My operating system is Windows 8.1

Hi Tracy16,

Thank you for your answer!

I would try to make a three level uninstall. Browsing through this guide. Fatal error ' error 1155. Not found. "(Error 1155 MSI) displays during the Installation of the software in Windows XP." The steps are the same for Windows 8.1.

Hope this helps and have a great day!

Tags: HP Printers

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