On the mac does not... and Brother printer does not print

I think this goes back to my installation of El Capitan, but I'm not entirely sure. I do not use my iMac very strongly, as it was purchased as a family computer to replace one another iMac which was about 8-10 years of age and just couldn't keep up with software updates more. It lies in our dining room and gets probably one or two times a day in the evening to access the web and do basic home computing tasks.

In any case, I have two problems that have become worrying and annoying. 1. "about this Mac" does not open. Nothing happens when I try to select it. (Choose "System Profiler" utility does not work also, but it gives an error message that says: it can not be opened). 2. My Brother HL-2280DW printer do not print, but this interferes with a message "Filter failed" when I try to print anything.

Any thoughts on the resolution of these issues? I have read several posts here from people with similar problems, but nothing I've done has solved a problem. I have reset the time system 2 or 3 printing AND updated my database of website of Brother printer drivers, but I still get that filter has no message.

A little more details on my system - there are three users currently put in place. My husband has two user accounts (both with permissions 'standard') which should really be combined somehow, but I took no steps to do yet because I want to get these other issues ironed out. My user account is the admin account. I mention this because I tried to access "about this Mac" and printing of all user profiles three and no thing works in one of the profiles. Regarding the statistics of the system, it is a 21.5-inch iMac bought in April 2015 with the following configuration:

• 2.7GHz Quad - core Intel Core i5, Turbo Boost up to 3.2 GHz
• 16 GB 1600 MHz DDR3 SDRAM - 2X8GB
• 1 TB drive merger
• Intel Pro Iris graphics card

I use a WD My Passport Ultra drive for backup with Time Machine, but it is not currently connected. I have a backup successful yesterday then I would be willing to work on any change of system that might be needed to solve these problems. I really don't want to have to reinstall the operating system, but I will if it is necessary. Thanks in advance for the help with this!

Reinstall El Capitan without erasing the drive

HD recovery start: restart the computer after the ring, press on and hold down the COMMAND and R until the menu screen appears.

Repair the hard drive and permissions: at startup, select in the main menu disk utility. Repair hard disk and permissions as follows.

When the recovery menu appears, select disk utility and press the continue button. Disk utility charges and select Macintosh HD entry indented from the list on the left.  Click first aid button in the toolbar. Wait until the operation is complete, then quit disk utility and return to the main menu.

Reinstall OS X: Select reinstall OS X and click on the continue button.

Note : You will need an active Internet connection. I suggest to use Ethernet if possible because it's three times faster than Wi - Fi and more reliable.


Tags: Mac OS & System Software

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