Open a file in Word Starter 2010

I use Word Starter 2010 Windows 7 Home Premium 64 bit. When I open some files (not created in this version of Word, for example Word on Windows XP Home edition) I get the message "there was a problem sending the command to the program". I click OK and the file is available and I can edit, print, etc normally.  When I access a file created Word Starter 2010 I don't get this message. What happens and how can I correct it?

My computer is a HP Pavilion p6 - 2007 c.

Thanks for checking out the Forum from HP Support.

More recent versions of Word usually convert older file types so that you can access them.  It may be irritating, however.  See if the following helps you all:

Your problem may be related to the "Run this program as Administrator" option.  To access the option, right-click on your MSWord icon and select "Properties".  Then choose the tab "compatibility".  If the box "Run this program as an administrator" is checked, uncheck it.

Also, when you open a file created with a different version of the word to make sure that you save it as a file Word 2010 (click on "save under" then select "Save as type" menu drop-down "Word Document (* docx)".)  The next time you need to open this file that Word should not have to convert it for you.

Hope this helps... and thanks for being a customer of HP!

Tags: HP Desktops

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