HP Touchsmart 15-g014dx: recovery of Windows 8.1 plant

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• TouchSmart tx2-1370us Recovery Disc Set failure

  I am writing on behalf of my sister.  Here is his story:

  Screen of her laptop TouchSmart tx2-1370us broke earlier.  It's under warranty where she bought in so he was expelled to be repaired.  When he returned, the screen has been set, but there was a note indicating that they had lost its Windows 7.  The computer loaded and executed perfectly, but it was the pop-up "is not a genuine copy of windows.  She claims that she was unable to read the sticker product key the computer good enough to get it to accept anything, she entered.  When she called the store, they said that HP would be able to help get it back.  HP sold its recovery disks which were to restore the computer.  It is a 3 disc set, marked 2 System Recovery DVD Windows 7 Home Premium and 1 additional CD labeled Application & Driver recovery CD.  CDs ran several times still to come as fruitless after the first 2 CDs.  I won't get in his experience of the customer support, but she claims that she spoke on the phone with HP 6 times in the course of a week and nothing they had to say or to offer.  Always unsuccessful recovery message.  She abandoned, almost crying at this time, and I said I'll try.

  After a bit of searching I found a patch on the HP website that would supposedly solve the problem of recovery disks.  The patch was properly installed, green checkmark and all, and all 3 CDs was successfully.  The computer restarts, the screen of the Installation of the HP software ran for a while before another restart then the usual recovery failure message.  I tried many times with the same result every time.  I saved the newspaper from the last go to it and post it below.  It seems the States BIOS Vista as OS, but she bought the computer pre-loaded with Windows 7.  Could there be something in that fact cause a problem?

  Someone suggested to reset the BIOS to factory default, but that didn't work either.

  When you save the log to USB, I could see all of the files, there are 3 readers listed SDV (C Local disk (D & BOOT (X))

  For any help or suggestion would be appreciated.

  Here is the log:

  --------------------------------------------------
  [2:30:01.41] enter audit OS Edition...
  ----------------------------------------
  [2:30:01.41] check RStone.ini file to determine the required edition.
  [2:30:01.44] out of checking OS Edition...
  --------------------------------------------------

  --------------------------------------------------
  [2:30:01.46] controls if the upgrade to Windows 7 is required.
  ----------------------------------------
  [2:30:01.47] current edition is [HomeBasic]...
  [2:30:01.47] [start] necessary. Don't need to upgrade...
  [2:30:01.47] [Starter] needed...
  [2:30:05.17] necessary [Starter] edition. But is not the case of the [Starter] OS...
  [2:30:05.17] OS edition upgrade might have a problem...

  Management and maintenance of deployment images tool
  Version: 6.1.7600.16385

  Image Version: 6.1.7600.16385

  The current edition is:

  Current edition: HomeBasic
  The operation completed successfully.

  Component: TDC Preinstall diagnosis Tools for Windows 7 - TDC
  Error found: you have set the flag of Vista on an image of Win 7, please use EEPROM to set ~ OS SKU ~ value = 2
  ---------------------------------------------------------------------------------

  [ 2:38:37.07] ------------------------------------------------------------------------------------------
  ...
  Failed to update factory! ***
  [2:38:37.07] Suggest create PIN-journal and send to TWN PDC NB-PreinPM for further analysis...
  ...
  [ 2:38:37.07] ------------------------------------------------------------------------------------------
  [2:29:20.80] Start BBOffline.cmd...
  UPDrv = [C:]
  [2:29:21.35] value UIA 951 error Code
  [2:29:21.68] start [corrections].
  [ 2:29:21.68] ---------------------------------------------------------------------
  [2:29:21.68] FixUps.cmd...
  [2:29:21.68] create overall progress information...
  [2:29:21.72] complete FixUps.cmd...
  [ 2:29:21.72] ---------------------------------------------------------------------
  [2:29:21.72] start [Tweaks for SDRD].
  [ 2:29:21.72] ---------------------------------------------------------------------
  [2:29:21.72] SDRD Tweaks to change the regional settings default user...
  [2:29:21.72] copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES. DLL.
  [2:29:21.76] Run "IntlCfg.exe - skudefaults: US-image: C:
  [ 2:29:27.64] ---------------------------------------------------------------------
  Housing starts [2:29:27.64] [Sleep 10 sec].
  Starting price [2:29:37.68] [creation RStoneFUpdate.INI].
  [2:29:47.78] start [create 1 GB Pagefile for offline].
  Volume in drive C has no label.
  Volume serial number is 60E6-4F60

  Directory of C:\system.sav\bbv

  01/01/2001 02:29 1 073 741 824 pagefile.sys
  1 file (s) 1 073 741 824 bytes
  0 26,019,311,616 dir bytes free
  [2:29:47.85] start PININST.exe for offline...
  [2:30:13.27] Start SysID Check...
  [2:30:16.34] Start Option control code...
  [2:30:18.37] Start PIN Tweaks...
  [ 2:30:19.44] ---------------------------------------------------------------------
  [2:30:19.44] PIN Tweaks to hide all for BurnBoot PBO and BBV2 on restored image...
  [2:30:19.44] update PININST_BBV.ini...
  [2:30:19.46] update PININST_BBV2.ini...
  [2:30:19.48] update PININST_BBV2POST. INI...
  [2:30:19.49] update PININST_BBVClean.INI...
  [ 2:30:19.52] ---------------------------------------------------------------------
  [2:30:20.40] starting factory updates...
  [2:30:27.43] installation start QFE offline...
  [2:38:36.81] PININST_OFF: PAST...

  [2:38:36.91] Type C:\System.sav\Logs\BBFindEr.log...

  [2:38:36.93] Type C:\System.sav\Logs\BBFindE0.log...

  -C:\SYSTEM. SAV\LOGS\BBFIND4QFE. JOURNAL
  [2:38:36.93] FUList.log to check if there are double Desc...
  No duplication.
  [2:38:37.05] duplicated No. Desc is located... PAST.
  [2:38:37.05] there was no update from the factory...

  Lets take a chance it's for W7

  Go here and download the correct version of W7 (home or pro, they have not a starter edition), version 32 or 64 bit and the language, it's going to be a file iso very large, once downloaded, burn it to a blank disc DVD + R as an Image, this can be done on a Windows 7 PC, right-click on the iso file and select 'Open with' > 'windows disc image burner.

  http://www.mydigitallife.info/official-Windows-7-SP1-ISO-from-Digital-River/

  This will make a regular windows 7 installation disc allows you to get Windows installed, use the key to see if it will be ignited.

  Then, you will need to download the drivers for your specific model on the HP site and install it.

  http://h10025.www1.HP.com/ewfrf/wc/product?product=4041813&LC=en&cc=us&DLC=en&task=&lang=en&cc=us

• Model number:-n010TX: recovery of windows media 8

  Mr President.

  I had my HP laptop pavilion in November 2013. It came with 8 pre-installed windows. I upgraded Windows 8.1 by March, 2014 and it worked fine for a few weeks, after which, the laptop has detected a hardware failure. I had a HP technician install a pirated windows 8 on my pc and it also gave me a series of DVDs of recovery for windows 8 to be used on a HP or compaq PC.

  It is a set of 3 DVDs 'system recovery' and 1 DVD "valorization of the pilot. The problem starts when I insert the first DVD of system recovery. He didn't autolay not. I checked with control panel and made sure that the "Use AutoPlay for all media and devices" option is checked. But autopsies shows two options: -.

  1 open the folder to view the files, and

  2. don't do anything.

  Now, on the DVD it says: "insert the disk and follow the instructions on the screen. But there is no on-screen instructions.

  I opened the folder and it contains a lot of files with names that I don't understand. Please let me know how I can get the DVD to play automatically.

  Thank you

  Hello

  If I understand correctly, you want to restore the recovery DVDs with you, if so, please go through the link for recovery from recovery disks (Windows 8) below.

  http://support.HP.com/us-en/document/c03489643

  I am an employee of HP, the views expressed here are my personal opinions, not HP.
  Make it easier for others to find solutions, marking my answer "Accept as Solution" if it solves your problem.
  Click the "Thumbs up" button to the left side of my post to say thank you! ***

• The new use of recovery of Windows XP with my q Satellite Pro P300-19?

  I just bought a Satellite Pro P300-19 q with Vista pre-installed. I want to use Windows XP Professional instead and understand that I must use the DVD titled "Product development - Microsoft Windows XP Professional" supplied with the machine. To do this, however, the provided information sheet is not very useful when he says only: «you will have to load this...» »

  My question is: How do I do it from running the disc in the DVD player, just reveals several files which none will get me nowhere?

  Any help would be welcome.

  The recovery of Windows XP product disc contains an image of a Windows XP installation ready with all the drivers and tools.

  Before installing Windows XP, you should burn the Vista recovery disk because if you want to restore Windows Vista you will need this disc. So, you can restore the computer back to wherever it was when you originally received.
  So far as the recovery image (Vista) is only stored on the HARD drive and so you can burn it to a DVD:
  Click on the Toshiba recovery disc creator and insert a blank DVD. Then follow the instructions on the screen. The recovery disk will be created.
  You are now able to boot from this DVD and install Vista with all the drivers and tools (factory settings).

  When you reinstall Windows with a recovery disk, the HARD disk will be reformatted and all data will be lost. This means that as other partitions so backup your data first.

  If you are using Vista it s also able to restore the factory since the HARD drive settings. Therefore, the files are stored in the folder HDDRecovery.
  So, if you want to put your mobile PC, press F8. Then you can see the menu and there advanced boot options, select repair your computer.
  Follow the instructions on the screen and the laptop will also reinstall.
  But don't forget, this (HARD disk recovery) feature is only available with Vista, not XP.

  So if you understand this and burned the Vista recovery disk, you can start to install Windows XP.
  Boot from the XP Recovery disk and follow the instructions on the screen. The installation of Windows XP does not have a lot of time and this procedure is similar to Vista. After installation you also have an installation with all drivers and Toshiba tools but with Windows XP of course.
  This is the content of the Windows XP Recovery disk.

• HP Recovery Partition Windows 7

  Hello

  I have Hp Dv6 2177ca. It is installed with Windows 7, and recently he has been infected with a nonremoveable virus so I had to format the entire hard drive, including the recovery partition drive.

  I have the recovery disk HP where I installed my Windows7, but now there is NO "recovery Partition" (those who use F11).

  Please tell me how I can create this recovery partition?

  I tried to create it by using the recovery in Windows 7 Manager, as follows:

  Term, I typed 'recovery manager' and open the Recovery Manager.

  There is option 'System recovery' where he asked me if I wanted to create a "recovery Partition" and asked that I have inserted "Recovery Disk #1".» When I proceed on this issue, restart the computer and windows is loaded but no recovery partition is created.

  Please help me create a recovery partition.

  Thank you in advance.

  Hmmm... I seemed to work what to do:

  Previously on installation of recovery, I me performing the "System Recovery".

  But then I did the "Factory Reset" and it solved the problem and created the recovery Partition.

• 110-210 4c1508139t serial: recovery my windows 8.1

  110-210 product name

  Serial number (deleted content)

  ABA f3d15aa product number

  I try to recovery my windows 8.1 is posible I have not liked this windows 10 no funtion

  Internet Explorer

  flash drive

  and cong61ateun page

  I need my windows 8.1

  Hello

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your HP Mini 110 Notebook and have to revert to Windows 8.1. Round trip is a feature that will restore your computer to the old operating system that was installed before you upgraded to Windows 10. Here is a link to show you how to proceed. Under the heading back to previous versions of Windows.

  I hope this helps.

  Thank you.

• After the removal of recovery of Windows Trojan, now unable to see the files on the Start Menu

  After hitting him with the recovery of windows Trojan (which I think I deleted) using Malwarebytes' Anti-Malware and advance care system. Then I tried the unhide files which some became visible. Now although when I go to the start menu and click on a folder that they are empty, but if I go into my computer the files are there in the files. any help from anyone who has had the same problem would very be appriceated

  Thank you

  Stuart Austin

  Hi StuartAustin,

  Method 1
  Troy was not completely removed from your computer, I suggest you to scan virus online at the following link

  http://www.Microsoft.com/security/scanner/

  Method 2
  I suggest to create a new user account and see if that helps, the following link you will help to create the new user account.

  Create a user account
  http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account
  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account
  http://support.Microsoft.com/kb/279783

  If everything works well in the new user account, I suggest you try the steps from the following link to transfer files and settings to the new user account.

  Difficulty of a corrupted user profile
  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile
  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
  http://support.Microsoft.com/kb/811151

• I want to download recovery cd windows Vista for Compaq CQ60-110EE

  I want to download recovery cd windows Vista for Compaq CQ60-110EE

  and I want to upgrade processor but idon't know this laptop supports processor? /

  [Personal information]

  Downloads are not available, recovery discs need to be ordered at HP, then they post them to you.

  Thanks for posting your complete product number, and I'll see which processors are supported on this model.

  http://h10025.www1.HP.com/ewfrf/wc/findModel?cc=us&DLC=en&LC=en

  #2

  Please do not post your s/n

  

• Bootmgr missing and I have tried using the recovery installation window and it fails. no operating system are loaded.

  Double post merged and deleted.  Post moved from XP to Vista forum forum>

  Laptop HP discharged linux os, linux is the only operating system on laptop... Loading Vista missing bootmgr, the recovery option window has not repaired the file. I have no operating system in SYSTEM RECOVERY WINDOW. I chose load drivers and I am looking at the OPEN window and the SOURCE and do not know what to do next or what file to select sources. I would appreciate your help. Thank you

  Hello

  Here's how to reinstall Vista as you no longer have a recovery partition.

  This can help you (download files and make your own DVDs):

  http://www.heidoc.NET/Joomla/technology-science/Microsoft/57-Windows-Vista-direct-download-links

  And here are instructions on how to burn ISO disk images:

  http://www.SnapFiles.com/get/isorecorder.html

  The download links and information on how to make the ISO file, and then create the Setup DVD above are at this link:

  "How to download a Vista ISO and create a Setup DVD or USB"

  http://www.Vistax64.com/tutorials/301852-Vista-ISO-download-create-installation-DVD-USB.html

  "How to create a USB of Vista Installation key '

  http://www.Vistax64.com/tutorials/181538-USB-bootable-Vista-installation-Flash-thumb-drive.html

  ___________________________________

  You can contact your computer manufacturer and ask them to send you a set of recovery disks.

  They should do it for a small fee

  HP:

  http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&docName=bph07143#N76

  ___________________________________

  Some manufacturers have more available Vista recovery disks.

  If this happens, you may need to try this instead:

  You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.

  Other manufacturers recovery DVDs are should not be used for this purpose.

  And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs

  Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:

  "How to do a clean install and configure with a full Version of Vista '

  http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html

  And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.

  And phone Activation may be necessary when you use the above installation method.

  "How to activate Vista normally and by Activation of the phone '

  http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

  See you soon.

• I lost my recovery for Windows Vista disk. How can I restore the computer to its original factory State?

  I lost my recovery for windows Vista disk. How can I restore the computer to its original factory State? I can't find how to create recovery discs, I did not have this option in the Recovery Manager

  Hello

  Here are the different ways to reinstall vista

  Contact the computer manufacturer and ask them to send you to vista recovery disks to reinstall the operating system back as it was when you bought it

  they do it for a nominal cost of $

  also ask them if you have a recovery partition on your hard drive to get back to the way you bought

  you would normally press F10 or F11 or Alt + F10, 0 at startup to start the recovery process according to the manufacturer

  Ask them of the exact key sequence

  or borrow a microsoft dvd vista

  Make sure that you borrow the correct 32-bit or 64-bit microsoft dvd to your computer

  they contain all versions of vista

  This is the product key that determines which version of vista is installed

  http://www.theeldergeek.com/Vista/vista_clean_installation.html

  Save all data, because it will be lost, do the above

  How to replace Microsoft software or hardware, order service packs and replace product manuals

  http://support.Microsoft.com/kb/326246

• Windows error recovery. Windows could not start... _

  My Dell laptop I have from 10th July indicates the following:

  Windows error recovery

  Windows could not start.  A recent hardware or software change might be the cause.

  If windows files have been damaged or misconfigured, Startup Repair can help diagnose and fix the problem.  If the power was interrupted during startup, chose to start windows normall7

  Start the reboot system (recommended)

  Start Windows normally

  The two options to return to the same screen.

  I tried the menu under the F keys, but all options listed do not seem to do anything.  I talked to Dell who ran a diagnostic test on the portable equipment and everything was ok.  They wanted then £70 the issue above which I am unhappy that have not had the laptop for a year yet!

  I would be very grateful if you could help!

  Thank you

  Mark

  Hello mtb123,

  1. have you tried the steps suggested by Srinivas R in the previous post to make a startup on your computer repair using the Windows installation disc?

  2. you remember what changes you made to the computer before you start this error?

  I suggest that you access the system recovery options using a Windows Vista installation disc and do a startup repair and if this fails, you can do a restore of the system from the Windows recovery environment.

  You can see the previous post of Srinivas R to verify the information on the system restore.

  http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

• I have two Acer ASpire laptops. They are totally frozen because of the virus. I lost the recovery of Windows Vista Ultimate Edition disc, where to get a replacement. I have to rebuild my laptop.

  I have two Acer Aspire laptops.  They are totally frozen because of the virus.
  I lost the recovery of Windows Vista Ultimate Edition disc, where to get a replacement.
  I have to rebuild my laptop.

  Hello

  No - what are the two Acers come with a recovery disk?

  If this is not the case, one of them would have a recovery partion, which specifically is to reinstall the operating system on it.

  With an Acer, you press Alt + F10 at startup to start the recovery process.

  All data are lost when you do the above.

  And for the lost disc, contact Acer and ask them to send you recovery disks.

  They do that for a small fee:

  http://us-store.Acer.com/RCD/

  Some manufacturers have more available Vista recovery disks.

  If this happens, you may need to try this instead:

  You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.

  Other manufacturers recovery DVDs are should not be used for this purpose.

  And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs

  Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:

  "How to do a clean install and configure with a full Version of Vista '

  http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html

  And phone Activation may be necessary when you use the above installation method.

  "How to activate Vista normally and by Activation of the phone '

  http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

  See you soon.

• I ended the trial of recovery vista window and the credit card was not credited back

  I ended the trial of window vista recovery program has been removed from the computer and my credit below was not credited back

  Hello

  Windows vista recovery is Malware

  Contact your credit card company

  Read about it

  Windows Vista Recovery is a program of analysis and optimization of fake computer that displays false information in order to scare you into believing that there is a problem with your computer. Recovery of Windows Vista is installed via Trojan horses that display fake error messages and warnings of security on the infected computer. These messages will state that there is something wrong with the hard drive of your computer, and then suggests that you download and install a program that can solve the problem. When you click on these alerts, recovery of Windows Vista will be automatically downloaded and installed on your computer.

  As this program is a scam do not be scared by buying the program when you see its alerts.

  read removal steps below to make sure that it is totally deleted

  http://www.bleepingcomputer.com/virus-removal/remove-Windows-Vista-recovery

• Recovery of Windows Vista Premium with no installation CD

  I had to reinstall completely portable my son after a number of virus caused his laptop Toshiba to failure, but the question I have is the fact that I don't have a installation CD any recovery or windows.

  Vista recovery media obtain and/or use the Partition Recovery Vista on your computer to the factory settings .

  There is no Vista free download legal available.

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  Also ask them if it is possible to do the recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

  They will tell you how to do this.

  Every computer manufacturer has their own way of making recovery disk/s.

  Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  Save all data, because it will be lost during a clean installation.

  See you soon.

  Mick Murphy - Microsoft partner

• I didt create a disk recovery for windows 7 Home premium, and I lost the original and the recovery partition

  I didt create a disk recovery for windows 7 Home premium and I lost the original and the recovery partition, but I have still the product key and the same laptop that was originally installed with windows 7 copy and now im turning my laptop with a fake copy, how to restore the original copy of windows 7?

  Hello

  You have certainly reduced your options

  The only legal Windows 7 download available is now Microsoft, as Microsoft has stopped DigitalRiver Windows 7 ISO downloads.

  http://www.Microsoft.com/en-us/software-recovery

  But Microsoft only provides these downloads for Windows 7 keys to selling product at retail, not preinstalled OEM product keys (Dell, HP, etc.).

  As you have licensed preinstalled OEM (Dell, HP, etc.), contact the manufacturer of your computer to order recovery media that they need to provide for a fee, if they still have them available.

  Or you can also borrow the same exact retail edition DVD of Windows 7 and use your product key to reinstall.

  See you soon.