'Open the drawer out press ok' message with the tray open output and pressed OK.

'Open the drawer out press ok' message with the tray open output and pressed OK. Seems that the device does not believe that the drawer is open. This has happened directly after deletion of a paper jam.

Sometimes a small part being out of alignment can make a sensor turn off inside the printer, so make sure you put everything back together right first.  Although you to act this way, looks at the printer closely for any broken pieces.  If you do not see what has obviously broken, try to do a hard reset.  Instructions that are below.  If the hard reset does not clear the error, the output bin sensor may be broken.  If this is the case, you will need to get a new printer, as the sensor is not repairable.

To do a hard reset:
1. make sure that the printer is turned on.
2. pull on the power cord from the printer.
3. pull out the power cord from the wall.
4. wait for 30 seconds.
5. plug in the printer and turn it on.

Tags: HP Printers

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